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Gopuff is the go-to platform for consumers' everyday needs. We deliver, so you can enjoy the moment.
The Role
Lead and coach multiple site General Managers across a territory to drive operations, staffing, onboarding, metrics tracking, new site launches, and cross-functional reporting. Ensure performance management, succession planning, and execution of field rollouts while traveling frequently to support and improve customer experience.
Summary Generated by Built In
Gopuff is seeking a Regional Manager I to join the operations team. We are looking for a self-starting and entrepreneurial strong leader; to lead locations across the United States. The Regional Manager role is an intense and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a team of General Managers. Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers.
What We Offer
- Medical/Dental/Vision Insurance
- 401(k) Retirement Savings Plan
- HSA or FSA eligibility
- Long and Short-Term Disability Insurance
- Fitness Reimbursement Program
- 25% employee discount & FAM Membership
- Flexible PTO
- Group Life Insurance
- EAP through AllOne Health (formerly Carebridge)
Compensation
- Gopuff pays employees based on market pricing and pay may vary depending on your location. The salary range below reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and market conditions. These ranges may be modified in the future. Exceptions may be made for exceptional individuals. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.
- This role is eligible for a discretionary annual cash bonus and participation in Gopuff’s equity incentive plan.
- Base Salary Range: $96,900 - $115,000
Qualifications
- 10+ years of relevant experience in retail, supply chain, operations, consulting, or data-driven project management
- Leadership and management experience required of multi-location teams
- Demonstrated ability to manage large onboarding programs to train and onboard high performing employees
- Degree in Business, Operations, Supply Chain, Management, Science, Technology, Engineering, Math, or a related field
- Adept at analytical work and the ability to motivate others in a deadline-driven environment
- Demonstrated ability to solve complex problems under pressure
- Analytical and critical thinking ability
- Strong communication and organization skills
- Able to balance attention to detail with swift execution
- Must be willing to travel at least 90% of the time
- Bilingual proficiency in English and Spanish is highly preferred
Responsibilities
- Support your territory team of local general managers in their daily efforts to ensure that we have the proper direction for managing day-to-day operations
- Coach and develop team members in your sites to continue to improve while preparing them to take on new roles and responsibilities
- Develop a deep bench of talent by focusing on performance management and succession planning
- Track daily/weekly/monthly/quarterly/annual metrics to measure success and develop strategies to improve the experience that we deliver to our customers
- Develop and oversee upward reporting to ensure HQ leadership is connected to the field
- Serve as the liaison between department rollout, local territory execution and other department leadership partners
- Acquire top talent through direct involvement in the interview, hiring, and on-boarding process
- Ensure your sites are operating at appropriate staffing levels and anticipate needs
- Assist in the launch of new sites within your territory
- Regionally-based leader dedicated to their territory
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.
And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you’re hearing? Then join us on Team Blue.
#LI-GOPUFF
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.
Skills Required
- 10+ years of relevant experience in retail, supply chain, operations, consulting, or data-driven project management
- Leadership and management experience of multi-location teams
- Demonstrated ability to manage large onboarding programs and train high performing employees
- Degree in Business, Operations, Supply Chain, Management, STEM, or related field
- Strong analytical and critical thinking skills; adept at analytical work
- Strong communication and organization skills
- Ability to solve complex problems under pressure and balance detail with swift execution
- Willingness to travel at least 90% of the time
- Ability to track and act on daily/weekly/monthly/quarterly/annual metrics
- Bilingual proficiency in English and Spanish
Gopuff Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Gopuff and has not been reviewed or approved by Gopuff.
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Healthcare Strength — Core medical, dental, and vision coverage is described for eligible full-time roles, alongside access to an Employee Assistance Program and options like HSA/FSA. Job postings indicate these benefits are part of the standard package.
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Retirement Support — A 401(k) plan is offered to eligible employees, signaling support for long-term savings. Several role descriptions also reference additional financial programs such as bonus or equity eligibility.
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Parental & Family Support — Paid parental leave and family-building benefits are highlighted for eligible employees, with fertility support noted in company materials. These offerings complement broader PTO and sick-time programs in corporate and many field roles.
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The Company
What We Do
Gopuff is the go-to solution for immediate everyday needs, fulfilling customer orders of cleaning and home products, over-the-counter medications, baby and pet products, food and drinks, and in some markets, alcohol – in just minutes. With micro-fulfillment centers in every market it serves, the company delivers thousands of products quickly for a flat $2.95 delivery charge. Gopuff is open 24/7 in many markets and late-night everywhere else to bring customers what they need when they need it most. Gopuff was founded in 2013 by co-CEOs Rafael Ilishayev and Yakir Gola when they were college students at Drexel University. The Philadelphia-based company now operates more than 600 micro-fulfillment centers in more than 1000 markets across the United States, including Chicago and its suburbs. It has raised more than $3.4B in funding.
Why Work With Us
We are the instant needs category creator, delivering in about 30 minutes for a $2.95 delivery fee. Our business model sets us apart: we own the products we sell and house them locally in our own micro-fulfillment centers. We have an entrepreneurial culture and constantly innovate to build new categories that improve customer experience.
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