Champion our mission by delivering exceptional client experience and fostering collaboration within the our team. We are seeking a relationship manager to support key onboarding for business clients.
As a Relationship Manager of the Complex Implementations Team (CIT) within Chase Merchant Services, you will play a pivotal role in supporting the onboarding and activation of Point of Sale (POS) solutions for small and medium-sized business clients. You’ll excel in this role if you thrive in a collaborative environment and are passionate about delivering exceptional client experiences.
The Small & Medium-Sized Business Organization (SMB Payments) is part of global JP Morgan Payments organization and is an innovative leader in serving small and medium-size business clients through banking, payments, and value-added services. We take a client-first approach in developing solutions that help our more than 5 million small business customers across the US and Canada to start, run and grow their businesses. Together, J.P. Morgan and Chase hold the #1 position in payments market share -- both in number of transactions and volume -- processing over 2 trillion in volume and over 50% of eCommerce transactions in the U.S. The SMB Payments team is a group of builders with an entrepreneurial mindset, and we are looking for team members who value collaboration, accountability, inclusivity, customer centricity and innovation. We are committed to your professional development and offer opportunities for career growth within our dynamic and supportive organization.
Job Responsibilities
- Collaborate with Business Development (BD) representatives to identify and consult on Point of Sale (POS) solutions, Value-Added Reseller (VAR) partnerships, and internal products for small business clients.
- Serve as a subject matter expert on merchant services, helping RMs and BD teams position the right solutions based on client segment, use case, and growth stage.
- Monitor activation milestones, proactively address bottlenecks, and ensure clients are fully enabled to accept payments and leverage value-added capabilities.
- Conduct quarterly training sessions and ongoing enablement to reinforce the go-to-market strategy across POS partners and internal stakeholders.
- Host bi-weekly office hours to address questions, share best practices, and drive consistency in how solutions are positioned and delivered.
- Partner with Marketing, POS vendors, and Commercialization teams to develop and maintain up-to-date sales sheets, playbooks, and client-facing materials.
- Collaborate with BD and POS/VAR partners to address escalation requests, resolve issues quickly, and promote client retention and a positive client experience.
- Proactively identify and implement enhancements to onboarding and activation processes.
Required Qualifications, Capabilities, and Skills
- 3+ years of experience in the payments industry or a related field.
- Strong knowledge of the merchant services industry, including POS solutions and VAR partnerships.
- Proven experience in project management and client relationship management.
- Excellent analytical and problem-solving skills, with a client-first mindset.
- Strong interpersonal and communication skills, capable of managing multiple clients and projects simultaneously.
- High level of integrity and professionalism, adhering to regulatory requirements and sound risk management protocols.
Ability to adapt in a fast-paced, evolving environment
Preferred Qualifications
- 5+ years of experience in the payments industry or a related field.
- Demonstrated success in cross-functional collaboration and resourcefulness in addressing customer needs.
- Familiarity with digital onboarding processes and tools.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 3+ years of experience in the payments industry or a related field.
- Strong knowledge of the merchant services industry, including POS solutions and VAR partnerships.
- Proven experience in project management and client relationship management.
- Excellent analytical and problem-solving skills with a client-first mindset.
- Strong interpersonal and communication skills, capable of managing multiple clients and projects simultaneously.
- High level of integrity and professionalism, adhering to regulatory requirements and sound risk management protocols.
- Ability to adapt in a fast-paced, evolving environment.
- 5+ years of experience in the payments industry or a related field.
- Demonstrated success in cross-functional collaboration and resourcefulness in addressing customer needs.
- Familiarity with digital onboarding processes and tools.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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