Chewy requires a strategic, people-first Regional Fulfillment Center Maintenance Manager to direct maintenance and reliability activities across fulfillment centers in the West region! This leader will put network strategy into regional practice using a structured operating cadence, managing performance, cultivating talent, and unifying standards across locations. The Regional Fulfillment Center Maintenance Manager holds a significant leadership role, responsible for growing Maintenance Managers and improving succession depth while driving safety, reliability, and cost performance! Are you ready to join the Pack?
Reporting & Scope
- Reports to: Associate Director, Maintenance & Reliability
- Manages maintenance operation results within a specified East region of fulfillment centers
- Requires proficiency in both MHE/automation systems and base building fundamentals
What You'll Do:
Regional Leadership & Execution
- Take responsibility for regional results in safety, reliability/uptime, cost, and people outcomes, ensuring consistent application of maintenance standards across sites.
- Lead implementation throughout the region, guaranteeing completion of network priorities and ongoing outcomes.
- Establish and run a strong regional operating cadence to review important metrics, remove barriers, and accelerate best-practice adoption across sites.
People Leadership
- Lead through Maintenance Managers and site leadership: mentor, develop, and hold leaders accountable to expectations, standard work, and outcomes.
- Build bench strength: talent reviews, succession planning, promotion readiness, and targeted development plans for site leaders.
- Reinforce a culture of ownership, high standards, and psychological safety-where performance and accountability are clear and consistent.
Standardization & Continuous Improvement
- Drive consistency in maintenance execution: planning and scheduling within the field, PM compliance, work quality, defect elimination, and pathways for addressing critical issues.
- Identify systemic gaps and partner with cross-functional collaborators to implement durable corrective actions.
Cross-Functional Partnership
- Partner with Operations, Safety, Finance, Engineering and external vendors to align priorities, unblock execution, and ensure operational readiness.
What You'll Need
- 8+ years of progressive experience in maintenance, reliability, facilities, or industrial operations; multi-site leadership strongly preferred.
- Demonstrated ability to lead leaders (manager-of-managers), build talent pipelines, and drive accountability.
- Bachelor's Degree Required
- Strong working knowledge of:
MHE/automation, conveyance/sortation systems, and reliability practices
1. Base building systems and facility asset fundamentals
- Established track record of advancing safety, uptime, cost, and collective performance.
- Financial competence: operating cost management, basic CAPEX/OPEX understanding, and performance tradeoffs.
- Willingness to travel regularly within the assigned region (anticipated 30-50%, based on network needs).
Why This Role Matters
This role improves regional execution, regular cadence, standard work, and channels for managing critical issues-while crafting a clear leadership growth track for strong operators who want broader impact without leaving the execution lane!
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- 8+ years progressive experience in maintenance, reliability, facilities, or industrial operations
- Multi-site leadership experience
- Demonstrated ability to lead managers (manager-of-managers), build talent pipelines, and drive accountability
- Bachelor's Degree
- Working knowledge of MHE/automation, conveyance/sortation systems, and reliability practices
- Knowledge of base building systems and facility asset fundamentals
- Proven track record improving safety, uptime, cost, and performance
- Financial competence: operating cost management, basic CAPEX/OPEX understanding
- Willingness to travel regularly within the assigned region (anticipated 30-50%)
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Chewy Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
