Regional Director

Position Summary:

Leads a satellite office. Primarily responsible for the P&L, supervision, development, culture, guidance, mentorship and success of the assigned office. Accountable for client retention across the entire office.

The Regional Director is the lead for these responsibilities, with the assistance of the Area Manager and other leadership as appropriate:

Position Responsibilities:

• Lead the office team: Area Managers, Community Managers and support staff. This role carries no regular portfolio.
• Serve as the visible, onsite leader for the office and directly supervise the Area Managers assigned to the office.
• Monitor Area Manager and Community Manager workloads and adjust assignments to support service quality, employee effectiveness and office capacity.
• Own employee retention, staffing stability and the development of a consistent, accountable office culture.
• Own client retention for the entire office.
• Develop strong working relationships with the office’s top 15% of revenue communities through regularly scheduled interactions and meetings and handle high-level client issues.
• Attend Board and annual meetings and other meetings as required.
• Oversee community assignments and the onboarding of new clients into the office.
• Oversee manager development programs and determine the office’s training needs.
• Conduct performance reviews for office leadership and staff and ensure annual reviews are completed.
• Hold hiring authority for the office: guide and participate in interviews, hiring, training and placement of Community Managers and support staff.
• Approve and oversee corrective action, including disciplinary action and termination.
• Manage office financial performance and the office P&L.
• Shuffle Goal: manage assignments and staffing so that community-level salaries equal 40% or less of total monthly management fees.
• Ensure operational compliance at the office level with AAM policies and procedures and with state, federal, local and association management statutes.
• Manage local office operations and maintain ongoing interaction with corporate leadership.
• Provide the Regional Vice President with regular updates on office results, emerging risks, leadership commitments and recommended actions.
• Lead office planning and develop the office’s future leaders.
• Build the business in the market through sales and marketing efforts as the office requires.
• Handle escalated homeowner issues as required and report resolutions to leadership and to the Board of Directors.
• Research obstacles, act within the authority of the role and escalate issues with relevant facts, actions already taken, a recommended solution, a responsible owner and the decision or support needed.
• Ensure consistent use of AAM tools, processes and reporting standards to identify risks early, connect available information and follow issues through resolution.
• Success in this role is measured by office performance, staffing, client and employee retention, leadership development and financial results in a smaller market.
• Other related duties as directed.

Desired Knowledge, Skills and Abilities:

• Strong written, verbal, interpersonal, and public-speaking skills.
• Proven ability to coach, develop, motivate, and hold teams accountable.
• Strong client relationship and retention skills, with the ability to identify and address concerns proactively.
• Ability to read, interpret, and manage budgets and financial results.
• Strong strategic thinking, planning, prioritization, and problem-solving skills.
• Ability to identify, develop, and prepare future leaders.
• Strong leadership skills with the ability to build engaged, accountable teams.
• Knowledge of HOA/community association operations and governing documents, including their interpretation and enforcement.
• Ability to manage competing priorities and make sound, timely decisions.
• Ability to communicate effectively with homeowners, Boards of Directors, employees, clients, and organizational leadership.

Physical Demands & Work Environment:

• Utilizing a computer in an office setting.
• Utilizing a personal vehicle for travel involved.
• Ability to walk/drive or move around properties as necessary.
• Evening Board meetings and travel between offices and communities as required.

Qualifications Behaviors Required Leader: Inspires teammates to follow them Innovative: Consistently introduces new ideas and demonstrates original thinking Preferred Team Player: Works well as a member of a group Enthusiastic: Shows intense and eager enjoyment and interest Dedicated: Devoted to a task or purpose with loyalty or integrity Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Education Required High School or better. Preferred Bachelors or better. Experience Required High school diploma or GED required. Associate’s degree in business, management or a related field preferred; relevant industry and leadership experience may substitute for the preferred degree. Minimum of five (5) years of community association management experience, including at least two (2) years supervising and developing employees, with demonstrated responsibility for client retention and team performance. CAAM, CMCA or AMS designation preferred. Preferred Proven customer service experience: a strong emphasis on problem-solving, seeking harmony and defusing conflict. In-depth knowledge of budgets and financial administration, along with personnel management experience. Strong accounting and financial experience, preferably in the HOA industry. Strong computer software and internet proficiency. Valid driver’s license. Equal Opportunity Employer
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