Regional Director of Operations - Midwest

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Restaurant Regional Director of Operations

Shake Shack is a modern day "roadside" burger stand serving deliciously classic burgers, fries, hot dogs, frozen custard, beer, wine, and more. With our fresh, simple, high-quality food at a great value, Shake Shack is a fun and lively community-gathering place unlike any other. As we experience tremendous growth, our leaders are the driving force to our continued success. We are seeking a positive and enthusiastic Regional Director of Operations who loves to serve! 

Supporting the Midwest, reporting directly to the Regional Vice President, this position will be responsible for 3 - 6 markets. The Regional Director of Operations will be accountable for meeting profitability and operational performance goals while ensuring Standard Operating Procedures (SOPs) and system compliance in area Shacks. The Regional Director of Operations must be able to lead and develop people. You will work closely with marketing and recruiting to drive guest traffic and build internal talent pipelines to keep up with company growth.  From working side-by-side with our leaders to managing audits, you will serve as a critical driver of all things operational!

Key Responsibilities

• Develops strategic and operational plans for their market(s), sets the goals, leads the execution, measures the results, deploys the learnings, and identifies the operational opportunities of the Shacks, and leads the charge (with Home Office Support when needed) to discover solutions 

• Places and develops Area Directors to meet the growth and performance needs of the company and acts as a consultant to Area Directors and General Managers to analyze current business(es) and lays out plans for future improvement. 

• Maintains and strategizes management bench strength in preparation for successful growth and communicates and upholds expectations on deliverable information. 

• Leads the teams in ensuring compliance to safety, administrative, and legal procedures 

• Owns the operational Start-Up budget for new locations and manages the R&M budget by prioritizing resource needs.

• Plans and coordinates roundtable discussions or conference calls within market(s) to ensure consistency in operational goals, messages, and regional initiatives. Ensures open communication and understanding between Home Office disciplines and operations.
• Demonstrates intensity and conviction to address and find solutions for operational shortcomings. 

Skills & Knowledge

• Demonstrated developer of people 
• Proven business acumen 
• Excellent interpersonal communication and presentation skills
• Self-motivated leader with the ability to solve complex problems
• Strong planning and organizational skills
• Ability to create and implement management development plans
• Proven track record and success managing multiple locations

Experience

• Minimum 6 years of multi-unit restaurant management experience, preferably supporting a global brand
• Hands-on experience developing training programs and assessing skills
• Bachelor's Degree (preferred)

Other Qualifications 

• Travel required

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses

• Shake Shack Meal Discounts

• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

• Medical, Dental, and Vision Insurance*

• Employer Paid Life and Disability Insurance*

• 401k Plan with Company Match*

• Paid Time Off*

• Paid Parental Leave*

• Access to Employee Assistance Program on Day 1

• Pre-Tax Commuter and Parking Benefits

• Flexible Spending and Dependent Care Accounts*

• Development and Growth Opportunities

*Eligibility criteria applies

Click the "Apply" button above to apply for this opening.

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts.  A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer 

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.