monday.com is seeking an experienced and strategic Regional Director to lead our Customer Organization (CCO) across LATAM. This role will oversee all CCO functions in the region — including Customer Success and Professional Services — ensuring consistent delivery of value, adoption, and retention for our growing customer base.
The Regional Director will lead a team of passionate, high-performing CSMs and Services professionals, shaping not only customer outcomes but also influencing product direction, internal processes, and the next phase of monday.com’s global growth. If you’re driven by impact, value ownership, and thrive in a culture that combines autonomy with deep collaboration, this role was made for you.
- 8+ years of experience leading large Customer Success and/or Professional Services organizations in B2B SaaS, ideally across multi-product environments.
- 3+ years of 2nd-line management experience (managing managers).
- Proven track record driving retention, adoption, and services growth in Mid-Market and Enterprise segments.
- Experience building regional strategies within a global structure.
- Strong operational and analytical skills — ability to turn insights into strategy and execution.
- Exceptional cross-functional leadership and communication skills.
- English and Portuguese are must, Spanish is strongly preferred.
- Based in Brazil with ability to travel as needed across the region.
What the Team is Saying
monday.com Compensation & Benefits Highlights
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Retirement Support — A 401(k) with a guaranteed 3% company contribution regardless of employee deferral, plus equity eligibility and an ESPP, strengthens long‑term financial security. This flat contribution adds predictable value alongside stock programs.
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Parental & Family Support — Up to 13 weeks fully paid parental leave for all caregivers, adoption assistance, and an onsite mother’s room indicate robust family support. Access to fertility support is also described.
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Wellbeing & Lifestyle Benefits — Day‑to‑day perks include free in‑office breakfast, a monthly meal stipend around $300, a commuter stipend around $130, snacks, and a monthly wellness stipend, alongside 12 EAP sessions. These allowances complement medical, dental, vision, life, and disability insurance.
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What We Do
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
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Employees engage in a combination of remote and on-site work.
monday.com embraces a flexible work environment with our hybrid model!
