The Regional Credit Controller reports into the Regional Credit Control Team Leader and is responsible to conduct collection activities by email and telephone, managing the debtors, ensuring timely payments are made, reconciling accounts, and resolving account queries, invoice disputes and aged debt recovery for regional customers.
Responsibilities will include (but not limited to):
Taking responsibility for debt accounts to ensure the monies owed are collected in line with agreed payment days and any outstanding issues are resolved.
Ensuring that debt is collected within set targets and outstanding monies are actively chased.
Identifying, recording, and processing end to end dispute resolution.
Conducting collection calls in a structured way and updating and maintaining notes in multiple systems.
Managing customers with complex billing requirements across multiple sites.
Implementing recovery procedures for debts through the legal process where necessary.
Recording invoice disputes in credit management system.
Resolving invoice disputes, to conduct investigation through to root cause resolution and systems or process fix.
Processing credit and credit re-bill requests in the system as required.
Responsible for account reconciliations end to end AR.
Attending regular regional debt calls and ledger reviews.
Building and maintaining excellent working relationships with customers and internal key stake holders.
Skills & Experiences:
At least two years’ experience of Credit Control and Debt Collection or Customer Service dispute resolution.
Comfortable working in a high volume and fast-paced environment.
Service background is desirable.
Good communications in both written & spoken English.
User knowledge of SAP is desirable.
Sound IT skills - Intermediate Excel (Pivot Tables, VLU).
Competent negotiator and influencer.
Detail focused.
Collaborative team player and able to work independently.
Please ensure that an updated CV is attached to your application.
What KONE can offer:
We offer a Competitive Salary, 25 days holiday and 8 additional Bank Holidays, 1 Volunteering Day, Pension Scheme, Quarterly Bonus, Dental Plan, Medical Insurance, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift & escalators industry, GymFlex Membership, Dental plan, Kone Discounts, Prolonged Disability Insurance (PDI), Long Service Awards, Hybrid Working, 24/7 GP Support & Wellbeing Access.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html
Skills Required
- At least two years' experience of Credit Control and Debt Collection or Customer Service dispute resolution
- Comfortable working in a high volume and fast-paced environment
- Service background
- Good written and spoken English communication skills
- User knowledge of SAP
- Intermediate Microsoft Excel (Pivot Tables, VLOOKUP)
- Competent negotiator and influencer
- Detail focused
- Collaborative team player and able to work independently
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
