The Role
The Senior Regional Account Manager builds relationships with clients, drives account strategies, ensures customer satisfaction, and leads regional management efforts to grow accounts.
Summary Generated by Built In
This position is responsible for understanding thoroughly the assigned global and regional accounts. It builds up solid relationships at senior levels in the client’s organization. Identify up selling opportunities, achieve and exceed the highest level of customer satisfaction by becoming trusted advisor, with the goal to help the customer to meet their goals owing to the accounts regionally. The role also involves in formulating and implementing the best practice in the regional account management structure. It contributes in meeting profit requirement in renewing accounts, and working with other regional account managers to come up with strategies to grow the accounts and managing small local account management team
Responsibilities:
• Build, maintain and execute an Account Strategy covering customer satisfaction and business growth objectives for each account, in collaboration with the regional account management team.
• Understand and communicate the business value to the clients.
• Prioritize and escalate issues , as appropriate to promote our core value of customer satisfaction, entrusting issue ownership to the appropriate owners (such as Customer Support, Operations, Finance, or others), while still retaining ultimate accountability for ensuring that issues are resolved in a timely fashion.
• Attain / maintain the highest level of customer satisfaction within defined accounts.
• Follow internal procedures and use internal systems to ensure consistent communication and documentation of account activity.
• Drive, and collaborate with other internal functions to follow up and close client’s outstanding issues in a timely and professional manner.
• Join and lead global and/or regional client’s business review conference call, to review service performance and operational issues.
• Develop and work with clients to develop an account strategy to achieve win-win business objectives.
• Keep up-to-date on all Company’s major services and solutions.
• Monitor and be aware of the competitors’ product and service strategies.
Qualifications
Education:
• Bachelor’s Degree or higher degree in any field.
Experience:
• Minimum 8 – 10 years of experience in managing and growing global and / or regional accounts and major corporate.
Other Knowledge, Skills, Abilities or Certifications:
Key Skills:
• Experience in driving a strategic account management process, including but not limit to revenue forecasting and budgeting, customer support, operational issue resolution and escalation.
• Highly developed consultative and large account management skills.
• Able to communicate concepts effectively to all levels, including to senior executives.
• Able to demonstrate effective time management and task prioritization when under pressure.
• Strong leadership skills, result-oriented and ability to drive for business growth.
• Independent, self-initiated, aggressive and result-oriented.
• Good communication, problem-solving in dealing with both internal and external customers.
• Excellent presentation and communication skills.
• Fluent in English and local dialect is a bonus.
Personality:
• Driven by success, a problem solver.
• Professional, positive, proactive and self-motivated.
• Hands-on approach and lead by example.
• Willing to take ownership and responsibility for issues and conflict resolutions.
• Ability to priorities urgent and important matters without neglecting other details and comments.
Work conditions:
• Occasional international travel
• Occasional off-site meeting
• Day shift
• Remote work
Responsibilities:
• Build, maintain and execute an Account Strategy covering customer satisfaction and business growth objectives for each account, in collaboration with the regional account management team.
• Understand and communicate the business value to the clients.
• Prioritize and escalate issues , as appropriate to promote our core value of customer satisfaction, entrusting issue ownership to the appropriate owners (such as Customer Support, Operations, Finance, or others), while still retaining ultimate accountability for ensuring that issues are resolved in a timely fashion.
• Attain / maintain the highest level of customer satisfaction within defined accounts.
• Follow internal procedures and use internal systems to ensure consistent communication and documentation of account activity.
• Drive, and collaborate with other internal functions to follow up and close client’s outstanding issues in a timely and professional manner.
• Join and lead global and/or regional client’s business review conference call, to review service performance and operational issues.
• Develop and work with clients to develop an account strategy to achieve win-win business objectives.
• Keep up-to-date on all Company’s major services and solutions.
• Monitor and be aware of the competitors’ product and service strategies.
Qualifications
Education:
• Bachelor’s Degree or higher degree in any field.
Experience:
• Minimum 8 – 10 years of experience in managing and growing global and / or regional accounts and major corporate.
Other Knowledge, Skills, Abilities or Certifications:
Key Skills:
• Experience in driving a strategic account management process, including but not limit to revenue forecasting and budgeting, customer support, operational issue resolution and escalation.
• Highly developed consultative and large account management skills.
• Able to communicate concepts effectively to all levels, including to senior executives.
• Able to demonstrate effective time management and task prioritization when under pressure.
• Strong leadership skills, result-oriented and ability to drive for business growth.
• Independent, self-initiated, aggressive and result-oriented.
• Good communication, problem-solving in dealing with both internal and external customers.
• Excellent presentation and communication skills.
• Fluent in English and local dialect is a bonus.
Personality:
• Driven by success, a problem solver.
• Professional, positive, proactive and self-motivated.
• Hands-on approach and lead by example.
• Willing to take ownership and responsibility for issues and conflict resolutions.
• Ability to priorities urgent and important matters without neglecting other details and comments.
Work conditions:
• Occasional international travel
• Occasional off-site meeting
• Day shift
• Remote work
Skills Required
- Bachelor's Degree or higher
- 8 - 10 years of experience in account management
- Experience in driving strategic account management.
- Fluent in English; local dialect is a bonus
First Advantage Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Advantage and has not been reviewed or approved by First Advantage.
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Retirement Support — A retirement plan is consistently described as part of the core package, including a 401(k) with an employer match and match levels that can be competitive. An Employee Stock Purchase Plan is also referenced alongside retirement, adding another long-term savings vehicle in some regions.
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Leave & Time Off Breadth — Time off is positioned as a meaningful strength, with generous vacation/holiday coverage and policies that can be flexible depending on employee type. Flexible Time Off for salaried roles, accrual-based PTO for hourly roles, and Volunteer Time Off are all cited as available in the broader package.
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Healthcare Strength — Medical coverage appears anchored in a mainstream national network, with Aetna-administered options referenced and broad provider acceptance highlighted. Overall medical coverage is framed as fairly good to very good in quality, even if the exact plan design varies by state and year.
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The Company
What We Do
First Advantage delivers comprehensive background check solutions and insights that enable employers and housing providers to make confident choices, reduce risk, and maintain compliance. With offices in 26 locations and a staff of 4,000+ employees, First Advantage leverages leading technology and the industry’s largest global capabilities to complete background checks in 200+ countries and territories. If you’re looking for employee or tenant background check solutions that enable fast and reliable decision making, we’re your First Advantage. For more detailed information on First Advantage products and services, visit fadv.com.
