Referral Coordinator

Coastal Health | Corporate Office | Orange Park, FL

Coastal Health is a growing multispecialty medical group with locations throughout Jacksonville and Southeastern Georgia. Our team is dedicated to providing quality patient care while supporting our providers, staff, and the communities we serve. We are looking for a dependable, organized, and patient-focused professional to join our corporate team.

Coastal Health is seeking an experienced and detail-oriented Referral Coordinator to join our corporate office. The Referral Coordinator will be responsible for coordinating patient referrals, ensuring timely communication between providers, insurance companies, and specialty offices, and helping patients navigate the referral process.

The ideal candidate will have strong organizational skills, excellent communication abilities, and experience working in a medical office or healthcare setting.

• Coordinate and process patient referrals to specialists and other healthcare providers.
• Review referral orders for accuracy and completeness.
• Obtain insurance authorizations and verify referral requirements as needed.
• Communicate with insurance companies, referring providers, and specialty offices.
• Schedule appointments and follow up on outstanding referrals.
• Track referral status to ensure timely completion.
• Communicate referral information and updates to patients.
• Maintain accurate documentation in the electronic medical record (EMR).
• Identify and resolve referral issues or delays.
• Collaborate with clinical staff, front office teams, and providers.
• Maintain patient confidentiality and follow HIPAA regulations.
• Perform other duties as assigned.

• Previous experience in a medical office, referral coordination, or healthcare administrative role preferred.
• Knowledge of insurance referrals and authorizations preferred.
• Familiarity with electronic medical records (EMR) systems.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional, dependable, and team-oriented.
• Ability to work independently and collaborate effectively with multiple departments.

• Opportunity to join a growing multispecialty healthcare organization.
• Collaborative and supportive work environment.
• Opportunities for professional growth and development.
• Competitive compensation based on experience.

If you are organized, compassionate, and passionate about supporting quality patient care, we encourage you to apply and become part of the Coastal Health family!

Coastal Health is an equal opportunity employer.

Minimum 1-3 years experience in a medical office preferred. High school diploma or equivalent, Customer service, Oral and Written communication skills, Knowledge of medical terminology, Data entry skills, Ability to work in a fast-paced environment, and teamwork.