Jobs at Coastal Health

Front Desk Associate responsibilities include greeting and checking in patients, verifying demographics and insurance, scheduling appointments, answering calls, collecting payments, maintaining EMR records, handling forms and referrals, and supporting administrative operations while protecting patient confidentiality and providing excellent customer service.

Welcomes and checks in patients, verifies demographics and insurance, processes payments, schedules appointments, manages referrals and authorizations, answers phones, maintains accurate records, and supports daily patient flow while protecting confidentiality and delivering excellent service.

Coordinates patient referrals to specialists by reviewing orders, obtaining insurance authorizations, scheduling appointments, tracking referral status, communicating with patients and healthcare partners, maintaining EMR documentation, resolving delays, and protecting confidential information under HIPAA.

Provides clinical support in a spine and pain practice by rooming patients, recording vital signs and histories, preparing examinations, assisting with procedures, administering medications, performing EKGs, collecting specimens, documenting EMR data, handling patient communications, and maintaining exam rooms and safety standards.

Handles high-volume inbound patient calls for specialty offices, including appointment scheduling, rescheduling, cancellations, general inquiries, call routing, message taking, demographic updates, and accurate documentation in the electronic medical record. Provides empathetic customer service, protects patient privacy under HIPAA, resolves concerns professionally, and collaborates with office staff while meeting call quality, productivity, and attendance expectations.

Handles high-volume patient calls for a primary care team, schedules and modifies appointments, answers questions, routes calls, records messages, documents patient information, and coordinates with providers and staff while protecting patient confidentiality.