The Role
Leads enterprise reengineering and transformation initiatives from opportunity assessment through implementation, adoption, and benefit realization. Owns the reengineering roadmap, coordinates cross-functional teams, develops business cases and ROI/TCO models, manages governance, risks, budgets, vendors, and executive reporting, and drives process redesign and technology-enabled improvements. Establishes change strategies, tracks adoption and measurable outcomes, and transitions sustained ownership to operational leaders.
Summary Generated by Built In
The Reengineering Program Director drives complex, cross-functional initiatives that improve operational performance, financial outcomes, scalability, and customer experience. The role leads to work from opportunity assessment and business-case development through implementation, adoption, and benefit realization, while providing data-driven recommendations to senior stakeholders.
The Reengineering Program Director leads through influence and cross-functional coordination rather than direct people management. Responsibilities include, but are not limited to:
JOB QUALIFICATIONS: KNOWLEDGE/SKILLS/ABILITIES
Lead Re-engineering Initiatives
First 6 Months: Key Priorities
The Reengineering Program Director leads through influence and cross-functional coordination rather than direct people management. Responsibilities include, but are not limited to:
JOB QUALIFICATIONS: KNOWLEDGE/SKILLS/ABILITIES
Lead Re-engineering Initiatives
- Own the enterprise reengineering roadmap and lead prioritized initiatives from opportunity assessment through implementation, adoption, and value realization.
- Coordinate cross-functional teams across Operations, IT, Finance, Product, Clinical, and other functions, leading through influence rather than direct authority.
- Define scope, milestones, dependencies, decision rights, accountable business owners, and success measures for each initiative.
- Manage initiative budgets, resource requirements, delivery performance, risks, and issue escalation against agreed scope, timeline, and quality standards.
- Establish governance, executive reporting, and decision forums to maintain alignment and accountability.
- Develop business cases, ROI/TCO models, and financial justifications based on documented baselines and transparent assumptions.
- Align initiatives to measurable outcomes, including hard-dollar savings, cost avoidance, growth, quality, efficiency, and customer experience.
- Partner with Finance and business owners to validate committed benefits, track realized results, and address performance gaps.
- Conduct post-implementation reviews and transition sustained benefit tracking to accountable operational owners.
- Assess current-state operations, performance baselines, pain points, cost drivers, and improvement opportunities.
- Lead process redesign, operating-model changes, and workflow optimization with accountable business and technology partners.
- Design scalable solutions that improve efficiency, throughput, quality, cost structure, and customer experience.
- Define implementation requirements and transition completed initiatives to operational owners with clear controls and performance measures.
- Partner with IT and business teams to evaluate and implement technology-enabled solutions.
- Lead vendor evaluations, RFIs/RFPs, due diligence, implementation oversight, and performance assessments; support contracting in partnership with Legal and Procurement.
- Develop TCO models, cost-benefit analyses, and risk assessments to support recommendations and investment decisions.
- Provide data-driven advice to executive stakeholders on operational performance, cost optimization, scalability, and growth.
- Translate complex challenges into clear options, recommendations, decisions, and actionable transformation roadmaps.
- Present progress, risks, tradeoffs, and decision requests to senior leaders and governance forums.
- Build alignment across stakeholders while respecting functional ownership and escalation paths.
- Develop change strategies, stakeholder plans, communications, training, and reinforcement activities appropriate to each initiative.
- Identify and mitigate adoption risks, resistance, and organizational barriers.
- Define and track adoption measures, confirm readiness, and transition ongoing ownership to business leaders.
First 6 Months: Key Priorities
- Build a working understanding of Integra’s operating model, strategic priorities, performance drivers, and governance.
- Assess core workflows, current performance, pain points, cost drivers, and improvement opportunities across key functions.
- Establish relationships with business, technology, Finance, Product, and Clinical stakeholders and clarify decision rights.
- Evaluate the existing technology and vendor landscape, reporting, active initiatives, and delivery risks.
- Develop an initial prioritized reengineering roadmap with defined owners, baselines, success measures, and recommended next steps.
- Launch and govern a prioritized enterprise reengineering roadmap aligned to strategic and financial objectives.
- Advance high-impact initiatives from assessment through implementation with clear ownership, milestones, dependencies, and risk controls.
- Deliver decision-ready business cases, ROI/TCO models, and executive recommendations supported by validated baselines and assumptions.
- Establish consistent governance, reporting, benefit tracking, and escalation practices.
- Achieve measurable improvements in cost, efficiency, quality, scalability, and customer experience.
- Complete post-implementation reviews and transition sustained adoption and performance ownership to business leaders.
- Required: Bachelor’s degree in business, healthcare administration, operations, technology, or a related field, or equivalent relevant experience.
- Preferred: MBA or other relevant advanced degree.
- Preferred: PMP, Lean Six Sigma, change management, or comparable professional certification.
- Preferred: Healthcare consulting experience.
- 10+ years of progressive experience in healthcare operations, consulting, transformation, program leadership, or related fields.
- Demonstrated success leading complex, cross-functional transformation initiatives through influence and without direct authority.
- Experience in operations-intensive environments, such as healthcare services, revenue cycle management, utilization management, contact centers, or comparable service operations.
- Experience developing business cases, financial models, executive recommendations, and measurable benefit-realization plans.
- Experience with technology-enabled transformation, vendor evaluation, implementation oversight, and operational handoff.
- Program and portfolio management, including scope, dependencies, risks, decisions, resources, and governance.
- Strategic problem-solving, process improvement, and operating-model redesign.
- Financial acumen, including ROI, TCO, business-case development, and benefit validation.
- Executive communication, facilitation, and stakeholder influence without direct authority.
- Data-driven decision-making, performance measurement, and post-implementation evaluation.
- Change leadership, organizational adoption, and sustained operational transition.
- Technology and vendor strategy, including sourcing, evaluation, implementation, and performance oversight.
Skills Required
- Bachelor's degree in business, healthcare administration, operations, technology, or a related field, or equivalent relevant experience
- 10+ years of progressive experience in healthcare operations, consulting, transformation, program leadership, or related fields
- Demonstrated success leading complex, cross-functional transformation initiatives through influence without direct authority
- Experience in operations-intensive environments such as healthcare services, revenue cycle management, utilization management, contact centers, or comparable service operations
- Experience developing business cases, financial models, executive recommendations, and measurable benefit-realization plans
- Experience with technology-enabled transformation, vendor evaluation, implementation oversight, and operational handoff
- MBA or other relevant advanced degree
- PMP, Lean Six Sigma, change management, or comparable professional certification
- Healthcare consulting experience
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Integra Partners is a leading network management company that connects Orthotics and Prosthetics (O&P) and Durable Medical Equipment (DME) providers with health plans and their patients. The company works with more than 50 health plans and has over 4,000 provider locations in its network. For more information on Integra Partners, visit www.accessintegra.com
