The Role
Welcome guests to the Health Club and Spa, manage bookings and cashier transactions, promote memberships and upsell services/retail, maintain hygiene and service standards, coordinate with therapists, handle phone inquiries, and complete reports.
Summary Generated by Built In
The incumbent in this position is responsible for welcoming the guests and members to the Health Club and providing them with assistance during their visit in order to meet or exceed their expectations whilst adhering to service standards.
Key Responsibilities
● Hygiene standards are strictly monitored and followed.
● Quality audit results are 85% and above.
● When all the Spa guests are 100% satisfied with the Spa services.
● Receptionist is the first and last impression of the spa, therefore must be very professional and create an experience for the guests.
● Greets all visitors to the Spa and Wellness Centre in a warm and sincere manner, invites them to sign the consultation form.
● Provides them with assistance such as lockers, towels, bathrobes or information concerning our services and facilities in a prompt and efficient manner.
● For visitors interested in a membership at the Wellness Centre, promotes the services by providing information and offering a tour of our facilities. Assists new members in filling out the membership application form correctly. And indorse to the team.
● Handles all Spa cashier transactions such as Retail, daily Spa revenue or any other fees from guests then issues a receipt.
● Targets must be reached, a direct responsibility for revenue via upselling, bookings and retail is one of the main focus points.
● At the end of the shift balances the cash register.
● Receives all incoming telephone calls to the Spa according to the hotel standards, provides/receives information, takes appropriate actions such as booking or refers the matter to the relevant persons to handle.
● Liaises with therapists in case of bookings and / or cancellations from members / guests.
● Upon visitor’s departure from the Spa and Wellness Centre, thanks them for their visit and invites them to return.
● Daily, Weekly and Monthly reports to be completed with details.
About
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Skills Required
- Maintain and follow strict hygiene standards
- Achieve quality audit results of 85% or above
- Provide professional, guest-focused reception and customer service
- Promote memberships and assist with membership application processing
- Handle spa cashier transactions, issue receipts, and balance cash register at shift end
- Upsell services and retail to meet revenue targets
- Answer incoming telephone calls, take bookings, and refer matters per hotel standards
- Liaise with therapists regarding bookings and cancellations
- Assist guests with lockers, towels, bathrobes and provide facility/service information
- Complete daily, weekly and monthly reports with required details
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The Company
What We Do
Kempinski Hotels is a German luxury hotel management company, recognized as Europe's oldest luxury hotel group, operating upscale hotels worldwide and focusing on creating memorable guest experiences.
