Recovery Specialist

As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members. 
BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU.

To learn more visit becu.org/careers.

PAY RANGE

The Target Pay Range for this position is $27.40-$33.46 hourly. The full Pay Range is $21.25-$39.57 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU’LL MAKE:

As a Loan Loss Recovery (LLR) Specialist, you’ll play a vital role in recovering funds for BECU, ensuring the credit union’s financial health while upholding its core values and policies. Your expertise will be essential in negotiating resolutions, ensuring compliance with laws, and driving innovative process improvements. You'll bring your problem-solving skills, attention to detail, and commitment to member service to recover outstanding debts, make informed decisions, and be a critical resource for escalating complex issues. This is more than a recovery role – it’s your chance to leave a lasting impact on BECU’s financial ecosystem and grow alongside an innovative and collaborative team.

***This role is eligible for remote work in WA, OR, ID.***

Full-Time Schedule:
8:00 AM – 6:00 PM PST, Monday – Friday

WHAT YOU’LL DO:

• Negotiate settlements: Work directly with debtors, attorneys, and third parties to create win-win solutions for charged-off accounts.
• Stay compliant: Ensure you are well-versed in state and federal laws related to collections, so BECU remains compliant in all recovery efforts.
• Track and monitor accounts: Keep a close eye on pending accounts using the Collection System and ensure all updates are well-documented.
• Follow up diligently: Ensure timely follow-up on all legal and collection accounts to keep the recovery process moving.
• Locate debtors: Use skip-tracing techniques to locate debtors and initiate recovery conversations.
• Recommend improvements: Identify and recommend process improvements that will enhance Loan Loss Recovery.
• Stay lawful: Promptly follow through with Washington State and federal laws concerning collections, levies, liens, and records of all actions taken.
• Be an escalation point: Provide guidance and resolution when issues arise with Loan Loss Recovery collection matters.
• Document procedures: Ensure written procedures are documented and regularly updated for all areas of responsibility.
• Report impacts: Highlight any issues that could adversely affect recoveries or impact the Credit Union.
• Vendor coordination: Review vendor bills for accuracy and manage ongoing relationships with external collection agencies.
• Handle daily operations: Process new charged-off accounts, manage payments, returned mail, proofs of claim, and prepare necessary correspondence.
• Manage third-party collections: Work closely with collection agencies to forward accounts and ensure their actions align with BECU’s values.
• Update credit bureaus: Handle credit bureau updates, prepare reports, and assemble documentation for portfolio sales.
• Additional duties: Be flexible and ready to take on additional responsibilities as assigned.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN:

• Career growth: Expand your expertise within a dynamic, member-focused organization.
• Impactful work: Play a key role in maintaining BECU’s financial health and ensuring fairness and compliance in recoveries.
• Supportive team environment: Collaborate with a motivated team that values innovation, mutual support, and your success.
• Opportunity to innovate: Use your problem-solving skills to recommend new approaches that improve the Loan Loss Recovery process.
• Member focus: Be part of an organization committed to improving the financial well-being of its members.

QUALIFICATIONS:

Minimum Qualifications:

• Associate’s degree in Business Administration, or equivalent work or educational experience required.
• Minimum 5 years of customer service experience, including 3 years in collections required. Previous experience with financial services products preferred.

Desired Qualifications:

• Knowledge of the laws and regulations of the Fair Debt Collection Practices Act required. Certifications preferred.
• Ability to exercise confidentiality and discretionary judgement required.
• Ability to work independently, and as a team member, while using discretion in decision making and sound judgment in problem solving required.
• Experience with legal collections preferred.
• Excellent verbal and written skills communication skills required.
• Proficient PC skills, with the ability to learn new software required.
• Knowledge of state and federal laws pertaining to collections preferred.
• Ability to prioritize multiple tasks and work well under deadlines.

JOIN THE JOURNEY:

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU. Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.

#BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.