Recertification and Occupancy Specialist (Westridge at Hilltop)

| Richmond, CA, USA
Employer Provided Salary: 19-21 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
Sorry, this job was removed at 8:53 a.m. (CST) on Tuesday, May 28, 2024
Find out who's hiring in San Francisco, CA.
See all Customer Success jobs in San Francisco, CA
By clicking Apply Now you agree to share your profile information with the hiring company.

WinnCompanies is searching for an organized and agile Recertification and Occupancy Specialist to join our team at Westridge at Hilltop, a Tax Credit property located in Richmond, CA.

Your remarkable customer service skills set you apart from your peers, and you thrive by making genuine connections. In this role, you will perform all day-to day leasing and marketing activities related to apartment rentals, move-ins, recertifications, and lease renewals.

This position offers a pay range of $19.00 - $21.00 per hour, based on experience.


  • Interact with prospective and current residents to achieve maximum occupancy.
  • Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospect leads.
  • Prepare lease documentation applicable to program types, complete move-in paperwork and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
  • Deliver customer service that exceeds expectations for new and current residents.
  • Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
  • Review, prioritize, and distribute resident service requests as required.
  • May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
  • May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated a necessary based on property, regional or corporate initiatives.
  • Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
  • Remain current with local events and hiring trends that may have an impact on the property.
  • Remain up to date with federal, state, or other regulatory requirements and programs.


  • High school diploma or GED equivalent.
  • 1-3 years of relevant work experience in property management.
  • Proficiency with Microsoft Office Suite.
  • Excellent customer service skills.
  • Outstanding verbal and written communication skills.
  • A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
  • Superb attention to detail.
  • Solid organizational and administrative skills.

Preferred Qualifications

  • Associate's degree.
  • SHCM certification.
  • Tax Credit and recertification experience.
  • Certified Occupancy Specialist (COS) certification.
  • Certified Professional of Occupancy (CPO) certification.
  • Experience with Yardi or RealPage property management software.
  • Experience in property management, affordable/tax credit programs, hospitality, or customer service.

Our Benefits:

Permanent full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

- To learn more, visit

Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. 

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. 

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that caresWe value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.


About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,000 team members working together to create the best possible living communities in 24 states, Washington, D.C., and Puerto Rico.


Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.

If you are a California Resident, please see our Notice of Collection here.

Current Winn employees should apply through this internal link.

More Information on WinnCompanies
WinnCompanies operates in the Real Estate industry. The company is located in Boston, MA. WinnCompanies was founded in 1971. It has 1295 total employees. To see all 29 open jobs at WinnCompanies, click here.
Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about WinnCompaniesFind similar jobs