Über Williams Lea:
Williams Lea ist ein weltweit führender Anbieter qualifizierter, technologiegestützter und geschäftskritischer Support-Services. Das Unternehmen pflegt langfristige, vertrauensvolle Beziehungen zu renommierten Kunden – u. a. aus Investmentbanken, Kanzleien sowie Professional-Services-Unternehmen. Rund 7.000 Mitarbeitende weltweit erbringen effiziente Business-Services direkt bei Kunden vor Ort – häufig in komplexen und stark regulierten Umfeldern.
Eckdaten:
Arbeitsstandort: Frankfurt am Main
Gehalt: 34.000 – 36.000 EUR pro Jahr, zuzüglich betrieblicher Leistungen
Arbeitsstunden: 40 Stunden die Woche (30 minuten Pause) in Rotation (07:30 - 16:00 / 10:30 - 19:00)
Vertrag: Befristet (Vertretung während Elternzeit) - 03.08.2026 - 30.07.2027
Hauptaufgaben:
Empfangsbetrieb & Besuchermanagement
- Freundliches und professionelles Begrüßen von Kund:innen, Besucher:innen und Mitarbeitenden als erste Anlaufstelle.
- Registrierung von Kund:innen/Besucher-Check-in und Unterstützung bei Anfragen; Bereitstellung korrekter Informationen und Wegbeschreibungen.
- Sicherstellen, dass der Empfangsbereich jederzeit sauber, ordentlich und repräsentativ ist.
Konferenzraum-Management & Raum-Setup
- Buchung und Terminierung von Konferenzräumen; Sicherstellen, dass Meeting-Anforderungen erfüllt werden (inkl. AV-/Medientechnik und Catering-Koordination).
- Vor- und Nachbereitung sowie Auffrischen von Konferenzräumen; Bereitstellen von Technik, Materialien und Erfrischungen gemäß Bedarf.
Administrative Aufgaben & E-Mail-Management
- Bearbeitung ein- und ausgehender E-Mail-Kommunikation; zeitnahe Beantwortung und ordnungsgemäße Dokumentation.
- Pflege von Logbüchern sowie Verwaltung von Konferenzraumplänen; Sicherstellen korrekter Aufzeichnungen zu Meetings und Terminen.
Unterstützung von Kund:innen & Besucher:innen
- Begleitung von Kund:innen, Besucher:innen und Dienstleistern zu den jeweiligen Zielorten; sicherstellen, dass Anliegen zeitnah und professionell betreut werden.
- Annahme und Verteilung von Lieferungen; korrekte Nachverfolgung und sachgerechte Behandlung.
Event-Support & Ad-hoc-Aufgaben
- Unterstützung bei Planung und Durchführung von Events im Gebäude; Sicherstellen reibungsloser Abläufe und hoher Kundenzufriedenheit.
- Übernahme weiterer Ad-hoc-Aufgaben nach Anforderung durch das Management zur Unterstützung effizienter Betriebsabläufe.
Teamarbeit & kontinuierliche Verbesserung
- Teilnahme an Trainings im Empfangsteam; Einweisung/Unterstützung von Vertretungs-/Aushilfskräften und Identifikation von Verbesserungsmöglichkeiten.
- Meldung von Anliegen, Vorfällen oder Abweichungen an das Management; Sicherstellen, dass Front-Office-Prozesse den Unternehmensrichtlinien und Standards entsprechen.
Kompetenzen:
- Ausgezeichnete mündliche und schriftliche Kommunikationsfähigkeiten; souveräner Umgang mit Kund:innen, Besucher:innen und Kolleg:innen. Fließend Deutsch in Wort und Schrift, gute Englischkenntnisse.
- Starkes Service- und Qualitätsbewusstsein mit Fokus auf hervorragende Kunden- und Besuchererlebnisse.
- Sehr gutes Zeit- und Prioritätenmanagement zur effizienten Abwicklung von Empfangsaufgaben und Raum-Buchungen.
- Hohe Genauigkeit bei Terminplanung, Logbüchern und Konferenzraum-Arrangements.
- Flexibilität und schnelle Reaktionsfähigkeit bei wechselnden Anforderungen (z. B. kurzfristige Meeting-Setups oder Kundenwünsche).
- Sicherer Umgang mit Microsoft Office, E-Mail-Systemen und Raum-Buchungssoftware.
- Proaktive Problemlösung (z. B. Troubleshooting bei Meetingraum-Technik oder Klärung von Buchungskonflikten).
- Teamfähigkeit und bereichsübergreifende Zusammenarbeit für nahtlose Service- und Betriebsunterstützung.
- Gepflegtes, professionelles Auftreten als positive Repräsentation des Unternehmens.
- Diskretion und Vertraulichkeit im Umgang mit sensiblen Informationen.
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Receptionist
Location: Frankfurt am Main
Salary: 34,000 – 36,000 EUR per annum, plus company benefits
Contract: Fixed term contract (Parental Leave Coverage) - 03.08.2026 – 30.07.2027, full time
Hours: 40 hours per week with rotating shifts (07:30-16:00 / 10:30-19:00) and a 30-minute unpaid break
Work model: Fully onsite
Williams Lea is looking for a Receptionist to join our team!
Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-embedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.
Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.
Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.
Purpose of the Role
The Receptionist plays a key role in delivering a first-class experience for visitors, clients, and internal staff. This role ensures the smooth operation of the front office by managing conference room bookings, coordinating setup and refreshment services, and maintaining professional communication. Additionally, the receptionist is responsible for greeting and assisting visitors, handling deliveries, and supporting building events. Through their proactive approach, the receptionist upholds the company's values of teamwork, integrity, and passion while fostering a welcoming and efficient environment.
Key Responsibilities:
Front Desk Operations and Visitor Management
- Greet and welcome clients, visitors, and staff, ensuring a professional and friendly first point of contact.
- Manage client registration and assist with visitor inquiries, providing accurate information and directions as required.
- Maintain the reception area’s cleanliness, organization, and professional appearance at all times.
Conference Room Management and Setup
- Handle the booking and scheduling of conference rooms, ensuring all meeting requirements are met, including AV setup and catering coordination.
- Prepare and refresh conference rooms before and after meetings, ensuring equipment, materials, and refreshments are set up as requested.
Administrative and Email Management
- Manage incoming and outgoing email communications, ensuring timely responses and proper documentation.
- Update logbooks and manage conference room schedules, maintaining accuracy in records of meetings and appointments.
Client and Visitor Support
- Escort clients, visitors, and contractors to their respective destinations, ensuring they are attended to promptly and professionally.
- Assist with the receipt and distribution of deliveries, ensuring accurate tracking and handling.
Event Support and Ad-Hoc Tasks
- Support the planning and execution of building events, ensuring smooth logistics and client satisfaction.
- Undertake various ad-hoc tasks as requested by the management, contributing to efficient operations.
Team Collaboration and Continuous Improvement
- Participate in reception team training, providing guidance to cover staff and identifying areas for improvement.
- Raise any concerns or incidents to management, ensuring the front office adheres to company policies and standards.
Key Competencies:
- Excellent verbal and written communication skills, with the ability to interact effectively with clients, visitors, and colleagues. Fluent in written and spoken German, good command of English.
- Strong commitment to delivering exceptional client and visitor experiences.
- Effectively manages time and prioritises tasks, ensuring efficient handling of reception duties and room bookings.
- Ensures accuracy in managing schedules, logbooks, and conference room arrangements.
- Flexible and responsive to changing demands, including last-minute meeting setups or client requests.
- Comfortable using Microsoft Office, email systems, and room booking software for managing daily tasks.
- Proactively addresses issues and finds solutions, such as troubleshooting meeting room equipment or resolving booking conflicts.
- Works well with colleagues across different departments to ensure seamless service delivery and operational support.
- Maintains a polished and professional appearance, representing the company positively at all times.
- Handles sensitive information with the utmost discretion and maintains confidentiality when required.
Skills Required
- Fluent in written and spoken German, good command of English
- Excellent verbal and written communication skills
- Strong commitment to delivering exceptional client and visitor experiences
- Flexible and responsive to changing demands
- Comfortable using Microsoft Office and email systems
Williams Lea Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Williams Lea and has not been reviewed or approved by Williams Lea.
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Healthcare Strength — Healthcare Strength: Health coverage includes medical, dental, vision, and prescription options, with the package characterized as comprehensive and acceptable in practice. Positive remarks highlight health insurance quality within the core offering.
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Retirement Support — Retirement Support: A 401(k) with employer match is provided alongside company-paid life insurance and disability coverage. These elements establish a standard foundation for long‑term financial security.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Paid time off, paid holidays, and paid parental leave are part of the offering in many roles. This breadth supports time away for rest and family needs.
Williams Lea Insights
What We Do
Williams Lea is the global provider of tech-enabled skilled business-critical support services to financial, legal and professional services firms, connecting people, processes and technology to streamline key business and administrative functions and helping companies adapt to a more virtual and digital workplace. Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments. Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide. Williams Lea is backed by Advent International, one of the largest and most experienced global private equity investors.
