Receptionist

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Howden is seeking a Receptionist to join our diverse and dynamic Reception team. You are expected to be the first point of contact for all guests, maintaining a high service standard.

Please note this is a full-time, fully onsite, permanent role based in our central London head office.

Role Responsibilities:

• Meet and greet clients and visitors in a professional manner and ensuring they are well looked after whilst in our offices.

• Rotating daily between 5 reception desks throughout the building, getting to know each floor and their specific duties.

• Working as part of dynamic reception team, helping to maintain a high level of service to all clients and fellow colleagues.

• Booking on the day meeting rooms via our Condeco meeting room software as and when needed.

• Managing the booking of couriers for domestic and international deliveries.

• Ensuring seamless communication is in place between the Hospitality and Reservations teams regarding any hospitality requirements or room bookings for all meetings and internal events.

• Ensure that all visitors sign in and are issued with a visitors pass, keeping records up to date of all visitors in the building and any temporary passes assigned are returned or deactivated.

• Conducting a weekly pass audit on all temporary and event passes, ensuring any passes that have not be returned are deactivated by liaising with the building security team.

• Maintaining an open line of communication with the CRES (facilities) team and reporting any issues/updates as soon as known.

• Maintain a high level of understanding of the companies policies and procedures and applying them to everyday work.

• Ensure all reception areas are consistently maintained to a high standard, liaising with the cleaners when necessary.

• Assisting the hospitality team in ensuring that all client meeting rooms on the 14th floor are reset after every meeting requirements.

Role Requirements:

• Previous experience of working in a similar receptionist role, where you have gained excellent interpersonal skills to deliver high quality face-to-face contact with clients and visitors.

• Maintain a professional manner when answering the telephones.

• Ability to work independently and as part of a team.

• Excellent communication skills, in both verbal and written English.

• Good time management, with ability to prioritise and multi task.

• Basic level of knowledge for all Microsoft Office suites.

• Experience of working in the service industry desired.

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.