JOB DESCRIPTION
Position Title:
Receptionist
Department:
Energy
FLSA Status:
Non-Exempt
Pay Grade:
3
Reports To:
Rosalind Copeland
GENERAL DESCRIPTION OF DUTIES
This purpose of this position is to be responsible for meeting and greeting all visitors, customers and staff that visit or call the office. Ensure that customers, staff, and visitors are greeted professionally and provided appropriate direction and information to assist them with their needs. Ensure the lobby area is neat, and orderly at all times. Completes miscellaneous clerical duties as assigned. Ensures the smooth running of the reception area with a focus on presenting a positive first impression and excellent customer service skills.
SPECIFIC DUTIES AND RESPONSIBILITIES
ESSENTIAL JOB FUNCTIONS
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
- Greets all visitors including staff and customers as they enter and leave the building.
- Answers all incoming calls and directs to appropriate staff or program.
- Asks all visitors to sign in and wait to be announced to the appropriate staff person.
- Announces all visitors to staff persons and ensures that visitors are not permitted outside of the lobby un-escorted.
- Receives and signs for US Mail, UPS and FED EX Deliveries and ensures they are delivered to the appropriate staff person.
- Disperses CRT brochures and other related documents to customers. Forwards to appropriate staff person.
- Notifies Supervisor or any problematic issues concerning customer or staff activity.
- Acts as an immediate personal representative interacting with public and routine contacts.
- Maintain various excel documents.
- Schedule appointments and arrange meetings.
- Operate a variety of office equipment.
- Receives Deliveries, etc. as required.
- Perform all other duties as assigned.
ADDITIONAL JOB FUNCTIONS
- Perform all other duties as assigned
Qualifications
MINIMUM TRAINING AND EXPERIENCE
Education: High School diploma required.
Experience: At least one (1) year of secretarial or receptionist experience. Bi-lingual in Spanish strongly preferred.
Skills: Ability to operate a variety of office equipment, excellent organizational, oral and written communication skills. Ability to interact on a professional level with all levels of staff and management. Capacity to manage and effectively prioritize multiple tasks and other duties as assigned.
Knowledge: Knowledge of and high-level competency in computer tasks with a variety of software packages (e.g. MS Word, Excel).
Skills Required
- High school diploma
- At least one year of secretarial or receptionist experience
- Ability to operate a variety of office equipment
- Excellent organizational, oral, and written communication skills
- Ability to interact professionally with staff and management
- Ability to manage and prioritize multiple tasks
- Computer proficiency with software such as Microsoft Word and Excel
- Bilingual Spanish skills
What We Do
Community Renewal Team, Inc. (CRT) is a 501(c)3 anti-poverty agency serving individuals and families throughout the Connecticut River Valley, specifically Hartford and Middlesex Counties. Its mission is to prepare the community to meet life's challenges by providing resources for immediate needs and long-term goals, including housing, food, energy assistance, and health services to help people become self-sufficient.
