The Role
Manages the front desk by welcoming visitors, answering and directing calls, organizing reception, distributing mail, coordinating couriers, and handling customer queries. Provides administrative support through filing, scanning, data capture, supply inventory management, and ad hoc assistance to HR and management. Maintains a professional, organized office environment and escalates issues when necessary.
Summary Generated by Built In
We are seeking a professional and well-presented Receptionist to join our telecommunications company. The successful candidate will be responsible for managing the front desk, handling incoming calls, welcoming visitors, and providing administrative support to ensure the smooth running of the office.
- Welcome and assist clients, visitors, and staff professionally
- Answer, screen, and direct incoming calls promptly
- Manage the reception area and maintain a neat and organized workspace
- Receive, sort, and distribute mail and deliveries
- Assist with general administrative duties such as filing, scanning, and data capturing
- Maintain office supplies and stationery inventory
- Coordinate courier services when required
- Handle customer queries and escalate issues where necessary
- Support HR and management with ad-hoc administrative tasks
Requirements
- Grade
12 / Matric certificate
- Proven
experience as a Receptionist, Front Desk Administrator, or similar role
- Experience
within the telecommunications industry will be advantageous
- Proficient
in Microsoft Office Suite (Word, Excel, Outlook)
- Excellent
verbal and written communication skills
- Professional
appearance and telephone etiquette
- Strong
organizational and multitasking abilities
Skills Required
- Grade 12 / Matric certificate
- Proven experience as a Receptionist, Front Desk Administrator, or in a similar role
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
- Excellent verbal and written communication skills
- Professional appearance and telephone etiquette
- Strong organizational and multitasking abilities
- Experience within the telecommunications industry
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The Company
What We Do
New Generation Group is an African infrastructure, technology, and consulting group delivering software solutions, AI-powered innovation, and digital transformation services across Africa and globally for organizations across varying sizes and sectors. It connects people, products, and technology to provide purpose-fit solutions for businesses, institutions, and communities. Its activities span telecommunications infrastructure, connectivity, managed services, systems integration, outsourced accounting, tax, and financial planning.
