Adapt Integrated Health Care is looking for a qualified Receptionist to join their team in Roseburg, OR! This position works Monday-Friday.
The Receptionist promotes a strong belief in Adapt Integrated Health Care’s philosophy, purpose, and ideals. A front office receptionist is responsible for being the first point of contact for patients or visitors when they arrive at the clinic.
Qualifications:
- High School Diploma or equivalent required.
- EPIC and basic insurance knowledge a plus but not required.
Primary Responsibilities:
- Ensure patients are made to feel welcome and keeping track of scheduling, rescheduling and cancelling of appointments for patients.
- Answer the telephone within the clinic, relaying relevant messages to the appropriate staff/team and dealing with queries where necessary; reminder calls to patients as needed.
- Sending and receiving faxes; ensuring faxes are dispersed to the correct location/person
- Receiving and dispersing mail as needed; Mailing appropriate documents to patients
- Processing medical records, taking requests for repeat prescriptions, assisting all visitors to the clinic, and keeping the reception area tidy.
- Checking patient’s eligibility for insurance as part of check in process.
- Check in patients for their appointments gathering the necessary information for data collection, billing, UDS reporting, etc.
- Collect co-pays and balances
- Check out patients after their appointments, scheduling follow-up appointments as necessary
- Assist in facilitating our patient satisfaction surveys.
- Employee will ensure to follow HIPPA regulations; maintaining the strictest confidentiality
- Promote a Culture of Safety; reporting hazards, errors and potential patient safety issues
We Offer:
- 100% Paid Premiums for Full Family Medical insurance, cash waiver available
- Dental, Vision, and Pet insurance options
- Health Savings Account (HSA) & Flexible Spending Account (FSA) options
- 401(k) retirement plan with 5% employer contribution
Our priority is to be a workplace that offers employees a rewarding work-life and opportunities for personal and professional growth. We offer a competitive salary and benefits package, and we are proud to be certified as a Great Place to Work® 4 years in a row - in 2023, 2024 2025 and 2026!
Adapt Integrated Health Care is an Equal Opportunity Employer, including for those with disabilities and veterans. Adapt Integrated Health Care does not discriminate based on race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable law. Adapt will not tolerate unlawful discrimination, harassment, or retaliation and is committed to preventing or stopping them whenever they may occur at the organization or in its programs.
For anyone needing assistance or accommodations with Adapt’s application process, please call (541) 672-2691 and ask for our Talent Acquisition team.
Skills Required
- High School Diploma or equivalent
- EPIC experience
- Basic insurance knowledge
What We Do
At Adapt Integrated Health Care, we don’t just serve communities, we strengthen them. Since 1971, we’ve grown into one of Oregon’s leading providers of primary care, behavioral health, and addiction recovery services, dedicated to whole-person wellness and patient-centered care. Our team is at the core of our mission. We cultivate a workplace that values collaboration, professional growth, and work-life balance. With competitive pay, comprehensive benefits, and career advancement opportunities, Adapt is a place where you can build a meaningful career while making a lasting impact in the communities we serve. We believe in transparency, innovation, and continuous learning. Whether you're delivering care on the front lines or providing essential support behind the scenes, you'll be part of a team that values your contributions and invests in your success.
