EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
As the Receptionist (internally known as a building services officer), you’ll be the first point of contact, managing the front desk, answering calls, greeting visitors, and staying on top of our busy national phone line and shared inbox.
This is a great opportunity for someone with outstanding communication skills to get experience in a corporate environment.
This will be a permanent, part time (Monday, Tuesday, Thursday & Friday) position based in the Adelaide office (please note due to the nature of this role, you are required to be on site 4 days per week)
YOUR RESPONSIBILITIES
Be the first point of contact for visitors, clients and employees, providing a welcoming and professional front-of-house experience.
Answer and direct calls through the national phone line, ensuring enquiries are handled efficiently.
Monitor and respond to general enquiries received through the national shared inbox.
Support the day-to-day operation of reception and front-of-house services, including meeting rooms, visitors and general office enquiries.
Provide administrative and coordination support to the wider Building Services team as required.
ABOUT YOU
3+ years demonstrated experience in a reception, administration or call centre environment.
Full Australian working rights without restriction.
Excellent phone manner & attention to detail.
The ability to take initiative, be innovative, and solve problems, with attention for accuracy, spelling and grammar and an excellent eye for detail.
Proficiency in Microsoft office suite including MS Word, MS Excel, MS Outlook, PowerPoint.
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
Skills Required
- At least 3 years of experience in reception, administration, or a call center environment
- Full Australian working rights without restriction
- Excellent phone manner and attention to detail
- Ability to take initiative, innovate, solve problems, and maintain accuracy in spelling and grammar
- Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint
- Ability to work onsite in the Adelaide office four days per week
EML Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EML Group and has not been reviewed or approved by EML Group.
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Flexible Benefits — Hybrid work and rostered‑day‑off arrangements (such as a 9‑day fortnight or monthly RDO) provide meaningful schedule flexibility. These options can help balance high‑pressure roles with predictable time away from daily duties.
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Parental & Family Support — Paid parental leave for primary and secondary carers and family‑oriented initiatives signal concrete support for caregivers. Some materials also reference superannuation coverage alongside parental leave.
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Wellbeing & Lifestyle Benefits — Employee wellbeing is supported through EAP and internal care programs, discounted private health insurance and gyms, flu shots, and retailer discount programs. These offerings broaden total rewards beyond base pay.
EML Group Insights
What We Do
At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support. Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference. We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
