Key Accountabilities:
- Greet and welcome guests as soon as they arrive at the office – this includes offering to take coats/jackets and refreshments
- Direct visitors to the appropriate person and or meeting room
- Book meeting rooms and ensure they are clean and presentable in line with Westfield standards (training to be provided)
- Answer, screen, and forward incoming phone calls
- Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Meeting room set up
- Arrange travel and accommodations, including overspill or travel for PA or other staff
- Create and submit the monthly expense claim for the Facilities department (training to be
- provided)
- Provide overflow and admin support for the Facilities manager and other employees
- Perform other clerical receptionist duties such as filing, photocopying, and faxing
Role Requirements:
- Proven work experience as a Receptionist, Front Office Representative hospitality or similar role
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. fax machines and printers)
Skills/Competencies:
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Good Customer service skills
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. #wspi
Skills Required
- Proven work experience as a Receptionist, Front Office Representative, hospitality or similar role
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. fax machines and printers)
Westfield Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Westfield Insurance and has not been reviewed or approved by Westfield Insurance.
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Retirement Support — A defined-benefit pension alongside a 401(k) with employer contributions is presented as a standout component and an uncommon combination today. Safe-harbor style 401(k) contributions are referenced, adding reliable long-term value.
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Leave & Time Off Breadth — The package includes PTO, paid holidays, sick time, volunteer time off, and parental/caregiver leave. PTO levels are described as ample with increases over tenure and dedicated volunteer time.
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Wellbeing & Lifestyle Benefits — Wellness incentives and fitness reimbursement are available, with on-site amenities like a fitness center and cafeteria at the home office. Learning resources and recognition programs further support overall wellbeing.
Westfield Insurance Insights
What We Do
Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd’s of London Syndicate 1200. As a mutual insurance company with more than 3,000 employees, Westfield has revenues in excess of $4 billion and more than $10 billion in assets.
