Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job DescriptionThe Receptionist Workplace Coordinator plays a critical role in creating a welcoming, organised, and high-performing workplace. This is a site based role and the position is responsible for the day-to-day presentation, functionality, and overall office experience.
With a strong focus on workplace pride, the role proactively maintains a professional, clean, and inviting environment supporting both employees and visitors.
Reporting to the Workplace Operations Manager, we ask that you have a service-first mindset to ensure the office operates seamlessly and delivers an exceptional workplace experience.
What you'll need to bring to the party
- Pride in presentation – takes ownership of maintaining a high quality office environment
- Proactive & self-motivated – identifies what needs to be done and acts without direction
- Service oriented mindset – genuinely motivated to support staff and enhance their experience
- Highly organised with strong attention to detail
- Strong communication skills and professional manner
What you'll be doing
- Reception & Front of House· Maintain a visible and professional front-of-house presence during main business hours.
- Deliver a professional and welcoming front-of-house experience, serving as the first contact for visitors, employees, and external partners while managing reception and incoming calls.
- Manage all visitor processes, including registration, sign-in procedures, visitor badges, temporary access passes, host notifications, and compliance with security requirements.
- Oversee mail and courier services, including receiving, distributing, scanning, and dispatching correspondence, packages, and deliveries.
- Maintain accurate reception records and administrative controls, including visitor logs and related documentation, ensuring operational efficiency and adherence to workplace standards. Workplace Experience & Presentation
- Maintain a professional, welcoming, and well-presented office environment across reception, meeting rooms, kitchens, and common areas.
- Conduct regular workplace inspections and daily opening/closing checks to ensure all spaces, furniture, equipment, lighting, and amenities are clean, functional, and ready for use.
- Create a positive workplace experience that promotes employee wellbeing, engagement, and pride in the office.
- Monitor workplace utilisation, standards, and office supplies, coordinating replenishment.
- Support catering, hospitality, and event services for meetings, boardrooms, executive visits, and internal functions.
- Prepare meeting rooms and support hybrid meetings through room setup, presentation readiness, and basic AV troubleshooting.
- Be the primary point of contact for building management, contractors, vendors, and maintenance providers, ensuring timely resolution of issues.
- Monitor workplace systems, security, access passes, printers, lockers, and office equipment to ensure smooth operations.
- Support visiting executives and guests, ensuring a seamless and professional office experience.
- Provide proactive daily support to employees, visitors, and team members, ensuring a high level of customer service.
- Support onboarding and offboarding activities, including workspace preparation, equipment coordination, and access management.
- Help with internal events, employee wellbeing projects, workplace communications, and administrative activities.
- Maintain workplace records, purchase requisitions, invoices, supplier information, and shared administration inboxes.
- Support health, safety, and security compliance, including emergency preparedness, incident reporting, Fire Warden and First Aid coordination, and adherence to workplace policies.
More about you
- Internal & external client focused, with good communication skills and fosters teamwork
- Adaptable to a changing environment
- Passion for working with people and administration
- Takes pride in their personal branding
- Recent business college graduate or looking to reenter the workforce, some flexibility available.
- You must have full working rights in Australia to be considered as we do not offer sponsorship for this role.
Why this role is critical to us
- You're the face and voice of our office as our first point of contact with our brand.
- Integral part of the Business Support Team whose function is to support the wider business
- This role is the administrative hub of our office.
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Skills Required
- Pride in presentation and maintaining a high quality office environment
- Proactive and self-motivated with the ability to identify tasks without direction
- Service-oriented mindset and strong customer service skills
- Highly organised with strong attention to detail
- Strong communication skills and professional manner
- Full working rights in Australia (no sponsorship offered)
- Recent business college graduate or looking to reenter the workforce (some flexibility available)
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
-
Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
-
Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
-
Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
Experian Insights
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
