ABOUT THE LAW FIRM
Our Client is a specialist personal injury law firm with offices in Brisbane, Gold Coast, Sydney and Melbourne. They work on a "no win-no fee" basis and represent clients in relation to motor vehicle accidents, workplace incidents, public liability incidents, institutional abuse, general insurance claims, and total and permanent disability (TPD) claims.
They are:
diverse: Culturally diverse staff provide clients with tailored services in more than sixteen different languages, ensuring clients are heard in the language that they understand, enabling them to get the results they deserve
collaborative: They are a modern, collaborative workplace, free from silos and hierarchies. Open, honest and free communication is encouraged and apps such as Discord and Slack have empowered them to execute cooperatively
tech-driven: They are committed to embracing new ways of working, as well as new places of work. They are paperless, agile and obsessed with technology and innovation. Many of their administrative tasks are automated, and they are constantly looking for further opportunities to use ICT solutions to improve the experience they provide our clients. They have domain expertise beyond peer and industry best practice workflows and precedents
flexible: Their industry-leading embrace of technology allows the team to work flexibly and ‘work from where they work best’
ABOUT THE ROLE
We are seeking a vibrant and experienced front desk receptionist to join our Brisbane-based law firm on a full time basis.
You must have:
Significant experience in managing a front desk
Provide exceptional customer service
Experience handling client inquiries by phone and directing them appropriately
A highly organised approach and excellent client communication skills
Facility management skills, including booking and preparing meeting rooms etc.
Experience with administrative tasks on ad-hoc basis
WHAT WE ARE LOOKING FOR
Experience as a receptionist in a legal or professional services environment (2 years+ preferred)
Strong spoken and written communication skills with attention to detail
Exceptional organisational and time management skills
Ability to work autonomously and take ownership of tasks
Ability to demonstrate initiative and solve problems independently
Must be a team player
The ability to refer clients to the firm is also highly rewarded
Experience with paralegal or legal administration work an added bonus
WHATS ON OFFER
Pay commensurate with your experience
A fun culture without hierarchy or egos
Flexibility with work hours and/or job sharing for the right candidate
Skills Required
- Significant experience in managing a front desk
- Provide exceptional customer service
- Experience handling client inquiries by phone and directing them appropriately
- Highly organised approach and excellent client communication skills
- Facility management skills, including booking and preparing meeting rooms
- Experience with administrative tasks on an ad-hoc basis
- Experience as a receptionist in a legal or professional services environment (2 years+ preferred)
- Strong spoken and written communication skills with attention to detail
- Exceptional organisational and time management skills
- Ability to work autonomously and take ownership of tasks
- Ability to demonstrate initiative and solve problems independently
- Must be a team player
- Ability to refer clients to the firm (highly rewarded)
- Experience with paralegal or legal administration work
