Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
ResponsibilitiesHere's what you'll do during a typical day:
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying reservation details, assigning rooms, issuing keys, and providing hotel information.
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale and property management systems.
- Respond to guest needs: Handle guest inquiries, requests, concerns, and messages promptly, ensuring timely resolution and exceptional guest satisfaction.
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel facilities, room categories, rates, promotions, and local attractions to assist guests effectively.
- Promote hotel services: Apply up-selling techniques to maximize room occupancy and recommend hotel facilities, services, and promotions.
- Manage financial transactions: Handle cash, foreign currency, credit card transactions, and other payment methods in accordance with hotel policies and procedures.
- Maintain effective communication: Keep the Front Office Manager and Supervisors informed of significant guest feedback, operational issues, and interdepartmental matters.
- Follow Hilton standards: Adhere to brand standards, hotel policies, security procedures, fire regulations, and health and safety requirements at all times.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
The following capabilities and qualifications would be advantageous:
- Previous experience in a customer-focused or hospitality environment.
- High school diploma or equivalent qualification.
- Strong verbal and written communication skills.
- Positive attitude with a commitment to delivering exceptional customer service.
- Excellent grooming and professional presentation.
- Competent in using computers, Microsoft Office applications.
- Previous experience in cash handling is an advantage.
- Previous experience using hotel property management (PMS) and point-of-sale (POS) systems is an advantage.
About Us
Skills Required
- Previous experience in a customer-focused or hospitality environment
- High school diploma or equivalent qualification
- Strong verbal and written communication skills
- Positive attitude and commitment to exceptional customer service
- Excellent grooming and professional presentation
- Computer proficiency, including Microsoft Office applications
- Previous cash-handling experience
- Experience using hotel property management and point-of-sale systems
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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