Responsibilities:
- Reception:
- Greet customers warmly and professionally, in person and over the phone.
- Answer incoming calls, take messages, and direct inquiries appropriately.
- Schedule and confirm service appointments.
- Maintain an organized front desk and waiting area.
- Provide excellent customer service by answering questions and assisting with basic service updates.
- Bookkeeping:
- Process invoices, repair orders, and payments accurately.
- Maintain accounts receivable and payable records.
- Assist with daily cash/credit card handling and deposits.
- Reconcile receipts, payments, and petty cash.
- Assist with preparing financial reports for management or external accountants.
- Maintain organized filing systems for financial and customer records.
Qualifications:
- Previous experience in a receptionist, administrative, or bookkeeping role (automotive industry experience preferred but not required)
- Strong knowledge of QuickBooks or similar accounting software
- Strong organizational and multitasking skills
- Friendly, professional communication style
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Ability to work independently and maintain confidentiality
- High school diploma or equivalent
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What We Do
Cogent Analytics is a business management consulting firm committed to serving privately held businesses in the US. Founded in 2014, we've grown from a small team of six to a thriving organization of over 220 dedicated professionals serving Main Street businesses across 36 U.S. states.
Our mission is to improve the lives of business owners by providing honest and effective business consulting services. We believe that small to mid-sized businesses are the backbone of our economy and the lifeblood of their communities. Our people-centric approach focuses on the individuals behind the businesses and the communities they serve.
At Cogent Analytics, we're more than just a business - we're a family that acts like a business from time to time. We invest heavily in our team, fostering a culture of support, growth, and recognition. We're proud of our A+ Rating with the Better Business Bureau, client testimonials, and lifecycle relationships that are testaments to our ethical business practices.
Join us as we continue to champion the cause of the entrepreneur, helping businesses overcome challenges, achieve their full potential, and contribute to the strength and vibrancy of our communities.
At Cogent, your business is our business — let's build something together.
Website: www.cogentanalytics.com
Email: [email protected]
Phone: (336) 665-8154
