Reception/Administrative Services Coordinator

ABOUT HUB INTERNATIONAL:

HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU:

At HUB we believe in investing in the future of our employees.  Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization.  We offer:

• Competitive salaries and benefits offerings
• Medical/dental/vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Comprehensive Wellness Program
• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance, because that’s important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer incoming calls and greet visitors.
• Review and route incoming emails, faxes and voicemails.
• Collect mail from the post office PO Box twice a week.
• Review, scan and route incoming mail and agency documents.
• Prepare outgoing mail, UPS and FedEx packages.
• Send faxes via e-fax for Account Managers when requested.
• Maintain the postage machine which includes refilling postage.
• Maintain shared office equipment.
• Order office supplies as needed.
• Maintain kitchen area by replenishing coffees and teas in organizers, starting and unloading the dishwasher and ordering snacks and beverages.
• Assist Account Managers and Partners with special projects.
• Dump discarded paper in shred bins for yourself, the copy room and Greg.
• Directly send review questionnaire form to prospects and potential new business.
• Forward completed questionnaire form to Personal Lines Customer Service Representative (PL CSR) to begin quoting process.
• Assist customers in retrieving, printing, and presenting Auto ID Cards.
• Deposit client checks when received daily, and commission checks during deposit period.
• Obtain and send deposit reports to staff daily.
• Request Loss Runs through Loss Run Pro App.
• Retrieve carrier documents daily for commercial lines Account Managers and send the carrier documents to the respective CL Account Manager.
• Process Notice of Cancellations in Applied EPIC, email notice to customer, and copy respective account manager.
• Process Audits in Applied EPIC, email audit to customer, and copy the respective account manager.
• Remain accountable for maintaining proper and secure storage of checks and clients’ private information. Computer should be shut down when gone for a length of time. Checks should not be visible throughout the day and securely locked before leaving for the day.

REQUIREMENTS:

• High School diploma or equivalent, plus one (1) or more years of secretarial, clerical, or administrative work experience in a professional office setting is required.
• Proficiency using Microsoft Outlook, Word, and Excel.
• Ability to prioritize time sensitive assignments in a fast paced work environment.
• Excellent verbal and written communication skills.
• Punctuality with ability to consistently work in-office during regular business hours, Monday through Friday.
• Highly organized multi-tasker with critical attention to details.
• Willingness to take direction and adapt to dynamic processes and protocols with a cooperative attitude.
• Self-motivated and resourceful problem-solver who is able to work independently and as part of a team.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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