SUMMARY
Maintains responsibility for fair and timely determinations in all aspects of Subaru retailer parts claims, as well as professional handling of all retailer inquiries as related to Regional Distribution Center (RDC) parts operations. Additionally, responsible for providing multi-level support to the RDC Manager, Operations Manager(s), and warehouse team, which includes coordinating the functions required to effectively implement various warehouse and administrative policies and procedures.
PRIMARY RESPONSIBILITIES
- Processes and maintains retailer parts return claims by providing professional and timely communication and determining credit / debit / cancellation outcomes as necessary.
- Provides timely resolution for retailer concerns and inquiries including parts orders and returns, claims, billing, credits, shipment tracing, discrepancies, etc. Makes mutually beneficial determinations concerning claims exceptions and discrepancies, which requires analytical review and approval or denial based on case circumstances.
- Provides professional guidance to retailers and Subaru of America (SOA) Field team management to ensure that return procedures are addressed and followed via written and verbal communication. Works alongside Warehouse Returns Lead to ensure that established parts return processes are followed and completed.
- Maintains responsibility for weekly payroll and exception time entry and submitting vendor and supplier invoices for payment in a timely manner.
- Works with freight companies to process and close retailer freight claims.
- Maintains responsibility for electronic storage filing of payroll, attendance, and accounting records per the Subaru retention policy.
- Follows administrative Standard Operating Procedures and collaborates on creating new procedures as needs arise. Communicates and manages return of campaign and recall parts as per the Standard Operating Procedure.
ADDITIONAL RESPONSIBILITIES
- Provides technical support as needed by the Regional Distribution Center (RDC) Manager, Operations Manager(s), and Warehouse Associates.
- Coordinates logistics for new hires as well as contract workers with staffing agencies and/or Human Resources and Facilities departments.
- Coordinates all activities related to the site property management company, as well as with various outside vendors, contractors, and suppliers.
- Actively participates in the RDC Safety Committee. Monitors and reports on AED Monthly Readiness checks and ensures that facility Emergency Responders are up-to-date on First Aid, CPR, and AED training. Maintains facility OSHA log and updates materials in the RDC Resource Center as directed by the RDC Manager.
- Performs additional support activities to include ordering and maintaining office, janitorial, and shipping supplies; preparing correspondence; answering phones; troubleshooting office equipment issues; scheduling meetings; maintaining local spending account, etc.
REQUIRED SKILLS AND ABILITIES
- Strong verbal and written communication skills.
- Strong organizational skills.
- Proven interpersonal skills.
- Proven troubleshooting skills.
- Intermediate skill level in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).
- Basic working knowledge of all office equipment.
- Self-motivated team-player.
- Proven ability to multi-task.
- Proven ability to prioritize and execute tasks in a timely and efficient manner.
- Proven ability to work independently and take initiative.
- Proven ability to work effectively under pressure.
- Proven ability to adjust to a rapidly changing environment and be flexible.
- Preferred, but not an initial requirement: Basic knowledge of Oracle, Qlik, Agile, Manhattan Associates, and Red Prairie. Knowledge becomes a requirement after initial hire and trainingxcellent phone and negotiation skills and ability to multi-task.
WORK ENVIRONMENT
- Office Location: Aurora, CO RDC Warehouse facility
- Work Schedule: Onsite 5 days/week
- Prolonged sitting at desk and working on computer
- Frequent use of headset
EDUCATION/EXPERIENCE
Associate's Degree required or H.S. Diploma or equivalent work experience in lieu of degree. 4-6 years required of relevant work experience.
JOB GRADE: A2
FLSA STATUS: Nonexempt
SALARY RANGE: The recruiting base salary range for this full-time position is $50000 - $65000 / year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training.
WHY JOIN US? In addition to the competitive total compensation package and an incomparable culture, Subaru offers an amazing benefits package that includes:
Total Rewards & Benefits:
- Medical, Dental, Vision Plans
- Pension, Profit Sharing, and 401K Match Offerings
- 15 Vacation days, 5 Floating Holidays, 5 Sick days, and 9 Company Holidays
- Tuition Reimbursement Program: $15,000 yearly benefit
- Vehicle Discount Programs
Learning & Development:
- Professional growth and development opportunities
- Direct partnership with senior leadership
- Formal Mentorship Program
- LinkedIn Learning License
Visit our careers landing page for additional information about our compensation and benefit programs.
ABOUT SUBARU
LOVE. It’s what makes Subaru, Subaru®. As a leading auto brand in the US, we strive to be More Than a Car Company®. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That’s what we call our Subaru Love Promise®.
Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.
Subaru's company culture is built on collaboration, diversity, and a shared passion for our product. We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table. Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.
Skills Required
- Associate's Degree or HS Diploma or equivalent work experience
- 4-6 years relevant work experience
- Intermediate skill level in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Strong verbal and written communication skills
- Strong organizational skills
- Proven interpersonal and troubleshooting skills
- Proven ability to multi-task, prioritize, and execute tasks timely
- Ability to work independently, take initiative, and perform under pressure
- Basic working knowledge of office equipment
- Onsite work 5 days/week at Aurora, CO RDC warehouse facility
- Preferred: Basic knowledge of Oracle, Qlik, Agile, Manhattan Associates, and Red Prairie (becomes required after hire/training)
What We Do
The Subaru Family, by our definition, goes far beyond our family of products. It includes one of our greatest assets – our employees – as well as our Subaru family of owners, retailers, and business and community partners. We treat each other like family because we are family. Since the early days of the company, we have worked to create a culture where employees are encouraged to be themselves and are supported by everyone around them. The Subaru Love Promise is our vision to show love and respect to all people at every interaction. We believe that our differences make us stronger. These experiences allow us to learn from each other, offer unique ideas, add value as team members, which ultimately, allows us to grow our business opportunity and personal lives.
