Company Overview
Needletail is transforming healthcare operations through intelligent automation. We specialize in Revenue Cycle Management (RCM) for dental practices across the U.S., combining deep domain expertise with cutting-edge AI technology to streamline workflows, improve efficiency, and accelerate cash flow.
Our mission is to replace manual, repetitive RCM processes with smart, scalable automation that empowers teams to focus on what truly matters — delivering great patient experiences.
Job Title - RCM Associate
Location - Cochin, India
Job Description
As an RCM Associate at Needletail, you’ll work alongside our cutting-edge AI system to make dental revenue cycle management smarter and faster. You’ll verify patient eligibility, handle insurance claims, and step in when the AI needs a human touch — ensuring every claim is accurate and every process runs smoothly.
This is a voice-based role involving active communication with U.S. insurance companies.
Key Responsibilities
Verify patient eligibility with insurance companies.
Process insurance claims efficiently and accurately.
Communicate effectively with dental offices and insurance companies.
Maintain up-to-date knowledge of healthcare operations and insurance processes.
Create a feedback loop for the Needletail AI systems to learn and adapt
Required Skills
Excellent English communication skills. (must have)
Understanding of healthcare operations. (good to have)
Knowledge of insurance processes and RCM. (good to have)
Familiarity with medical coding. (good to have)
Experience
0-3 years of experience in a related field.
Work Schedule
This position requires working during the second half of the day, from 4:00 PM to 01:00 AM.
Skills Required
- Excellent English communication skills
- 0-3 years of experience in a related field
- Willingness to work 4:00 PM to 01:00 AM (night shift)
- Understanding of healthcare operations
- Knowledge of insurance processes and revenue cycle management (RCM)
- Familiarity with medical coding
What We Do
Needletail AI provides an AI-powered, fully managed dental insurance eligibility verification and revenue cycle management service for US dental group practices and DSOs. By combining AI agents with human quality assurance, the company delivers critical eligibility and benefits information directly into practice management systems, helping providers cut costs, automate revenue operations, and transform dental RCM through the use of cutting-edge AI automation.
