The Role
Coordinate and execute internal audits, maintain the Quality Management System, manage risk and change processes, document and track corrective actions, and drive continual improvement to ensure ISO 9001:2015 compliance across the organisation.
Summary Generated by Built In
As the Quality Systems Auditor & Risk Officer, you’ll play a key role in supporting 5 ELK’s Quality Management System by coordinating internal audits, managing risk and change management activities, maintaining quality documentation, and driving continuous improvement initiatives across the organisation.
Working closely with leaders and departments across the business, you’ll help ensure our quality systems remain compliant, risks are effectively managed, organisational changes are properly controlled, and opportunities for improvement are identified and implemented. You’ll also help foster a culture of accountability, quality, and operational excellence
Main Responsibilities:
Internal Audit
- Coordinate and support the planning, scheduling, and delivery of the internal audit program in accordance with audit schedules, organisational priorities, and business requirements.
- Conduct audits of quality management systems, operational processes, onboarding activities, and departmental procedures to assess compliance with organisational policies, ISO 9001:2015 requirements, and applicable standards.
- Develop and maintain audit checklists, templates, and supporting tools to ensure consistency, effectiveness, and comprehensive audit coverage.
- Review documented information, operational records, and business processes to verify completeness, accuracy, and compliance.
- Conduct interviews, documentation reviews, and process observations to obtain objective audit evidence.
- Identify non-conformities, process gaps, risks, and opportunities for improvement.
- Perform root cause analysis to determine the underlying causes of audit findings and support departments in developing effective corrective and preventive actions.
- Monitor and verify the implementation and effectiveness of corrective actions to ensure timely resolution and continual improvement.
Risk Management
- Support the implementation and ongoing maintenance of 5 ELK’s risk management framework.
- Assist in identifying, assessing, and documenting organisational and departmental risks and opportunities that may impact business objectives and the effectiveness of the
Quality Management System
- Conduct risk assessments using established methodologies and recommend appropriate mitigation strategies and control measures.
- Monitor the implementation and effectiveness of risk treatment plans and escalate significant risks where appropriate.
- Maintain and periodically review the organisational Risk Register to ensure risks remain current, accurate, and appropriately managed.
- Integrate risk-based thinking into audit planning, quality initiatives, and operational decision-making in accordance with ISO 9001:2015.
- Evaluate the effectiveness of existing controls through internal audits and ongoing monitoring activities.
- Identify emerging risks, trends, and opportunities for improvement to strengthen governance and business resilience.
Change Management
- Support the organisation’s change management process to ensure business changes are effectively planned, documented, implemented, and monitored.
- Review proposed changes to processes, procedures, systems, and operations to assess their impact on quality, compliance, and business objectives.
- Ensure appropriate risk assessments, approvals, and supporting documentation are completed prior to implementing organisational changes.
- Monitor the implementation of approved changes and verify their effectiveness through follow-up reviews and audits.
- Ensure updates to policies, procedures, work instructions, and documented information are properly controlled and communicated to relevant stakeholders.
- Maintain accurate records of change requests, approvals, implementation status, validation activities, and post-implementation reviews.
- Identify opportunities to improve change management processes based on audit findings, lessons learned, and industry best practices.
Other Responsibilities
Quality Systems Administration & Organisational Support
- Support the administration, maintenance, and continual improvement of the organisation’s Quality Management System (QMS), ensuring documented information remains accurate, current, controlled, and compliant with ISO 9001:2015 requirements.
- Review, develop, update, and maintain policies, procedures, work instructions, forms, and other quality documentation in collaboration with business stakeholders.
- Maintain organised and accessible records relating to audits, corrective actions, risk assessments, management reviews, and other quality management activities in accordance with document control requirements.
- Support document version control processes and ensure obsolete documents are appropriately managed and archived.
- Assist in the administration and continuous improvement of the organisation’s Quality Assurance
- Review program, including coordinating communications, monitoring action plans, conducting follow-up reviews, and identifying opportunities to strengthen quality processes and organisational performance.
- Promote a culture of quality, accountability, risk awareness, and continuous improvement by providing guidance to team members and supporting the implementation of quality initiatives across the organisation.
- Collaborate with leaders and departments to improve processes, strengthen operational effectiveness, and support the achievement of organisational quality objectives.
- Prepare reports, presentations, quality metrics, and other documentation to support management decision-making and organisational reporting.
- Participate in internal meetings, cross-functional projects, committees, and other organisational initiatives as required.
- Perform other duties reasonably assigned to support business operations while promoting 5 ELK’s values and commitment to quality, governance, and continuous improvement
Requirements
Qualifications and Educational Requirements
- Bachelor’s degree in a relevant field (e.g., Quality Management, Engineering, Business Administration) or equivalent work experience.
- Must have at least 2 years’ experience in the implementation of ISO 9001:2015
- Strong knowledge of ISO 9001 standards and requirements.
- Having project management experience is an advantage.
- Certification in ISO 9001 or related quality management systems is a plus.
Skills
- Excellent English communication skills- verbal and written
- Analytical and problem-solving skills
- Decision making skills
- Attention to detail.
- Effective organisational and time management skills
- Computer literacy skills include management of spreadsheets, word processing
Benefits
Perks
- Competitive salary package
- HMO coverage and wellness programs
- Weekends off and Christmas shutdown
- Modern office with in-house pantry and social spaces
- Continuous learning & leadership development
- Fun, inclusive culture with sports clubs, social activities, and milestone celebrations
Skills Required
- Bachelor's degree in Quality Management, Engineering, Business Administration, or equivalent work experience
- At least 2 years' experience implementing ISO 9001:2015
- Strong knowledge of ISO 9001 standards and requirements
- Project management experience
- Certification in ISO 9001 or related quality management systems
- Excellent English communication skills (verbal and written)
- Analytical and problem-solving skills
- Decision-making skills
- Attention to detail
- Effective organisational and time management skills
- Computer literacy including management of spreadsheets and word processing
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The Company
What We Do
5 ELK is an outsourcing provider that offers remote staffing solutions, specializing in helping Australian and UK financial services businesses, such as financial advice firms, build and manage offshore teams for administrative and back-office tasks.
