At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Quality Manager__
Coordinate Company and PC resources to handle domestic or overseas CCRP timely and effectively, fulfill CCRP KPI target. Take charge of customer focus and quality in daily work, and apply the advance quality management methods and tolls to leverage Continuous Improvement culture in company.
Main Accountabilities
- Handle CCRP timely and effectively to minimize customer dissatisfaction, enhance customer satisfaction and loyalty by cross-company, cross-functional or cross-organizational coordinating.
- Fulfill CCRP KPI target, AOT/ROT/COT/AVG. open days.
- Analyze customer complaints and other customer feedbacks, identify opportunities for product, service and process improvement.
- Participate in customer feedback collection, resolution and improvement of major quality issue.
- Lead major improvement project, especially for repeat case.
- Others related quality activities according to the CCPR plan.
- Others items as assigned by QMD manager or CCRP manager.
Requirements
Min. Education
- Bachelor degree with major electrics or mechanics
Working Experience
- At least 3 years’ working experience in quality or product areas
- With good knowledge and skills in quality, production, product or project management
- Experience in coordination and handling quality problem independently
Functional Knowledge/Skill
- Functional Knowledge
- Power system, electrics and mechanics
- Common knowledge on power switchgear and apparatus
- Common quality management statistical tools and methods
- Skill
- Good communication and coordination skills both internally and
externally
- Skillful in problem solving by using statistical techniques
- Prefer to familiar with power system and switchgear structure
Language Skill
- Good English skill in speaking, reading and writing
Personality
- Good collaboration with other functions and team work
- High responsibility and ownership
- Strong ability to solve conflicts
More about us
ABB is a technology-based provider of power and automation products, systems, solutions and services. Building on our core strengths of technology leadership, pioneering spirit and a sustainable approach to business, ABB helps our customers to become more profitable while lowering environment impact.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Skills Required
- Bachelor degree with major in electrics or mechanics
- At least 3 years working experience in quality or product areas
- Experience in coordination and handling quality problems independently
- Good knowledge of power systems, electrics, and mechanics
- Familiarity with power switchgear and apparatus
- Good English skills in speaking, reading and writing
ABB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABB and has not been reviewed or approved by ABB.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, vision, mental health support, and disability and life insurance included. Immediate eligibility in some roles reinforces the sense of dependable core coverage.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid holidays, sick days, volunteer time, sabbaticals, and, in some cases, 25 days of PTO. Flexible scheduling and remote-work options add to perceived time-off and flexibility value.
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Retirement Support — Retirement benefits are positioned as robust, including a 401(k) with company contributions or matching and, in some cases, profit sharing or pension savings. Stock purchase/share acquisition programs complement longer-term savings options.
ABB Insights
What We Do
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com
