Quality Manager

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

POSITION SUMMARY

The Quality Manager is responsible for ensuring our products are manufactured according to established standards and for driving efficiency within the business by reducing cost of poor quality. The Quality Manager will work closely with Engineering, Operations, Supply Chain, and Continuous Improvement to ensure best in class quality for new product introduction, manufacturing, and testing by implementing necessary Key Performance Metrics (KPIs), root cause & reliability assessments, corrective & preventative actions. The ideal candidate will have experience interacting with customers, leading transformational change and deploying and maintaining compliance with ISO9001. The qualified candidate must be passionate about developing talent and bench strength, leading a team, and driving continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Establish a process to track the Cost of Poor Quality (COPQ) and lead projects to drive improvement, including defining and measuring all inputs contributing to COPQ.
• Support and drive the use of critical tools such as DFMEA, PFMEA, MSA, CPK, and SPC in new product introduction and existing product quality improvement.
• Establish or maintain a quality management system (QMS) that complies with and is certifiable to the latest ISO9001 standards, including maintaining ISO9001 certification and leading surveillance and recertification audits.
• Lead a team of quality engineers, technicians, and inspectors to measure and improve supplier, in-process, and manufacturing quality.
• Support Supplier Quality Assurance through proactive management of supplier quality data and corrective actions, including first article qualifications, Supplier Corrective Action Requests (SCAR), and scorecards.
• Coordinate and lead Root Cause Analysis and Corrective Measures (RCCMs) for containment, corrective and preventative actions, including permanent fixes for customer complaints and internal quality defects.
• Lead material review board (MRB) process for the effective disposition of non-conforming material, including collaboration with supply chain, production, engineering, and finance on scrap, re-work, etc.
• Lead customer-requested site or virtual audits on Airtech’s QMS and business processes.
• Define and manage equipment and process for incoming, machining, assembly line, and testing inspection requirements.
• Lead investigation for customer-related quality issues to promptly maintain effective communication and resolution.
• Develop and maintain the Customer Complaint system ensuring effective resolution of Customer Quality issues, including process, tracking, and reducing RMA and warranty claims.
• Responsible for defining the plant quality objectives: monitor and measure internal quality performance such as internal defects, scrap, sorting activities, suspect material review and disposition, first piece approval, and floor audits.
• Drives the adoption of 80/20 and continuous improvement to improve the Cost of Quality, first pass yield, and and operating costs.
• Responsible for Quality training and awareness in the organization by ensuring the right application of Quality Tools and Quality Expertise.
• Responsible for optimizing and standardizing plant quality documentation including utilization of standard document control systems.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Culture: Builds a culture of trust and accountability within the team
• Values: Acts with a high level of personal integrity and personally leads an inclusive & diverse team environment
• Change Agent: Articulates need for changes and connects required change to success in an organization and creates followership to the desired state; demonstrated experience in manufacturing environment driving quality system transformation/optimization
• Discipline: Ability to drive a culture of process discipline
• Problem Solver: Data driven problem solving with expert knowledge in the use of quality tools and techniques such as D/PFMEA, SPC, CPK, MSA, 8D, DMAIC
• Strategic Thinker: Ability to develop and articulate future team, equipment, and process quality needs to support growth
• Results orientation: ability to drive focus on the critical few and holds self and others accountable for achieving quality targets
• People leadership: Track record of hiring and developing “A” players, developing high-performing teams, and building trust, credibility & followership, and bench strength
• Establishing focus: Organizing work, determining which potential and existing projects are the most urgent and important, and allocating resources effectively.
• Servant Leadership: humble, authentic leader who seeks to remove barriers and enable people and the business; puts service, customers and team before self.
• Comfort with Complexity: Agility and ability to thrive in a complex business.
• Process Driven: Strong understanding and demonstrated experience in the areas of Continuous Improvement, Operational Excellence, Lean principals, 8020, and data-driven decision-making
• Experience with ERP systems (Oracle – JD Edwards preferred) and MS Office
• Experience working with site certifications such as ISO9001 and ISO14001
• Excellent oral and written communication skills, including presentation skills and facilitation of groups toward deliverables

EDUCATION and/or EXPERIENCE

• 10+ yrs of relevant experience in an industrial manufacturing environment; preferably high-volume manufacturing or rotating equipment with increasing levels of responsibility and leading a team
• Bachelor's degree in Engineering or technical degree (Mechanical or Electrical preferred)
• Formal Training or Certification in Lean, Root Cause Analysis or Six Sigma preferred
• Proficiency in gaining or maintaining ISO9001 certification through the creation of or maintenance of an organization's QMS
• ASQ certification, or similar accreditation, a plus

PHYSICAL DEMANDS: The physical demands described here are represented of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing duties of the job, employee is required to move around and be still; use hands to handle objects, tools, or controls; reach with hands and arms; talk and hear.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Noise level is minimal with intervals of spikes.
• Office working environment with occasional visits to the factory floor.
• Required to wear safety glasses and utilize other safety equipment as required while present on shop floor.

Airtech is an equal opportunity employer M/F/D/V

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.