Department: Delivery

Location: Home based, UK 

Reports to: Head of Quality

Hours: 37.5 per week

Salary: (Depending on experience) 

Role Overview 

As the Quality Manager at Cambridge Spark, you will be responsible for the management and implementation of Quality Assurance and improvement activity with a focus on Government Funded Provision (all responsibilities relate to Apprenticeships and Bootcamps). You will work with the Head of Quality to develop and maintain the quality of provision, ensuring that the learner and client experience, and achievement, is of gold standard. 

This role will work closely with other Leads and Managers across departments ensuring that the quality standards are met. You will be required to develop and deliver internal training and CPD ensuring that all staff delivering to learners meet our internal and external quality standards relating to Data Technician, FS, SEN and coaching components of the learner journey. You will ensure that Cambridge Spark’s gold standard framework is, as a, minimum meeting the external requirements and accreditations such as Ofsted, Matrix, ESFA, and DfE, with the intention of exceeding these expectations by bringing innovative and entrepreneurial ideas to the table.

Key responsibilities:

• Monitoring compliance towards the qualification standards (L3 and Functional Skills) and driving continuous improvement
• To undertake internal quality reviews (deep dives) in the areas of provision you are accountable for, resulting in development plans to drive improvement and identify areas of good practice
• To carry out observations and learning walks in line with the quality monitoring plan with particular focus on technical trainers (Apps and Bootcamps) and coaches
• Lead on standardisation, moderation and verification (where applicable) for the areas of provision that you are accountable for (Data Technician, FS, SEN and coaching)
• Oversight of SEN and FS provision and identifying ways to continuously support and improve the experience for learners with SEN & FS needs 
• Lead on self-assessment and quality improvement plans for the areas of provision that you are accountable for (Data Technician, Technical Training, Coaches and SEN/FS)
• Ensuring staff are aware of all quality requirements, and consequent changes, providing internal resources and training where necessary, in line with the CPD plan
• Development of internal CPD guides and resources including, but not limited to: new staff IAG, new staff mandatory training relating to the areas of provision you are accountable for
• Consult with other department managers to ensure they are working together to the same end goal
• Communicate with internal and external clients, promoting Cambridge Spark at all times
• Train employees on quality measures, policies and processes
• To ensure that relevant regulations, policies and processes are reviewed and updated regularly, in line with wider business strategy

Candidate Specification: 

• Minimum of 2 years experience in a similar role
• Holds, or willing to work towards, TAQA/CAVA/V1 certification
• Experience of external accreditations and working towards a framework ie: Ofsted EIF, Matrix accreditation
• Relevant education/industry experience
• Demonstrated ability to meet or exceed industry standard satisfaction metrics 
• A growth mindset individual, who views challenges as opportunities to improve 
• Ability to influence stakeholders from a range of disciplines and seniority
• Excellent IT, analysis and reporting skills
• Good communication and influencing skills

Company Benefits: 

• Remote first company providing flexibility to work from home
• Pension with up to 5% matched contributions
• 25 days holiday + Flexi bank holidays + 1 day off on your birthday
• A day for volunteering
• Enhanced Maternity and Paternity Leave 
• Health & Wellbeing allowance of up to £30 per month
• Annual Summer and Xmas events
• Company socials including everything from Cambridge College formals, pub nights to team building events
• CPD Allowance
• Private medical insurance and cash plan
• Holiday buy back scheme (up to 10 days p/a)
• EAP with 24 hour confidential support line

Background to the Organisation

We are an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce with critical digital transformation skills to succeed in the AI era.

We deliver unique and innovative professional education that is accelerating the digital transformation of our clients, advancing the careers of their employees, helping people get into work and closing the digital skills gap. We are in a sector that is crucial to the economy and workforce, with a lot of opportunity for change and innovation. We are at the cutting edge of teaching applied data and digital skills, with our unique patented learning platform EDUKATE.AI offering our clients and learners a unique learning experience. EDUKATE.AI was developed with support from Innovate UK and provides all of our learners with 24/7 immediate feedback on their work, helping accelerate the learning process and providing a sandbox environment to experiment on real world datasets.

Since 2016, we have supported more than 15,000 learners across four continents with nearly 550,000 pieces of code submitted for feedback on EDUKATE.AI. We are trusted by some of the most recognisable brands in the world to educate their workforce, including Microsoft, the NHS, GSK, easyJet, the BBC and John Lewis. Our focus on applied learning to create business impact sets us apart - individual learners have reported applying their skills at work to generate recorded value of up to £40m. 

Values

At the centre of the way we work together and inspire each other to achieve success are these core values:

Entrepreneurial

We take initiative and show entrepreneurial spirit which fuels innovation at Cambridge Spark. This includes identifying opportunities for improvement, taking ownership for implementing solutions effectively and driving improvement by using proof of concepts to demonstrate the feasibility and value of their work.

Team Spirit

Everyone is part of building an open and transparent culture, communicating effectively to raise issues, discuss improvements and share the evidence used to make decisions.

Customer-focused

Our customers are at the centre of everything we do, inspiring us to create great work. We strive to build friendly, professional and lasting relationships with them to better understand and anticipate their needs.

Gold Standard

We are experts in our field and are constantly developing our technology and offering. We set the benchmark in our industry: both in what we offer customers and in how we deliver it.

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Cambridge Spark is an Equal Opportunities Employer and prohibits discrimination and harassment of any kind. Cambridge Spark is committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cambridge Spark are based on business needs, job requirements and individual qualifications, without regard to race, colour or ethnicity, ability or disability, gender or gender reassignment, sexual orientation, marital status, religion, age or any other status protected by the laws or regulations in the locations where we operate. Cambridge Spark will not tolerate discrimination or harassment based on any of these characteristics. Cambridge Spark encourages applicants of all ages.