Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.
We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.
Key Responsibilities
Register, monitor, and manage customer complaints and compliments in the designated systems.
Support operations in monitoring and following up on Customer Loyalty Survey (CLS) and Customer Transaction Survey (CTS) results.
Monitor, analyze, and report key quality performance indicators
Prepare and distribute weekly, monthly, and ad hoc quality reports to relevant stakeholders.
Follow up and drive closure of all non-conforming cases within agreed timelines.
Investigate Cost of Poor Quality (CoPQ) cases and collaborate with operational teams to establish corrective and preventive actions.
Escalate quality concerns and ensure timely resolution.
Assist in root cause analysis and investigation of technical concerns, ensuring appropriate escalation to the factory when required.
Support the planning, execution, and follow-up of Internal Quality and Environmental Audits.
Support in Driving the process improvement initiatives aimed at reducing defects, improving efficiency, and enhancing customer satisfaction.
Support in Conducting SQE inductions and other refresher training programs for employees and operatives.
Support in Environmental Parameters reporting.
Support in planning and scheduling of Monthly departmental meeting.
Qualification and Skills Required
Bachelor's Degree in Engineering or Science, preferably in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or related disciplines.
3-5 years of relevant experience in Quality Assurance, Quality Management Systems, Continuous Improvement, or Operational Excellence.
Experience in the elevator and escalator industry is not mandatory but would be highly advantageous.
Previous knowledge about using MS Office and other analytical tools is mandatory.
Knowledge of Quality Management Systems (QMS) and Environmental Management Systems (EMS) would be an added advantage.
Strong analytical and problem-solving capabilities.
Excellent planning, organizational, and time management skills.
Effective communication and presentation skills.
High attention to detail and commitment to quality standards.
Team player with strong interpersonal skills.
Fluent in written and spoken English.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html
Skills Required
- Bachelor's degree in Engineering or Science (Mechanical, Electrical, Industrial or related)
- 3-5 years relevant experience in Quality Assurance, QMS, Continuous Improvement, or Operational Excellence
- Proven use of MS Office and analytical tools
- Strong analytical and problem-solving capabilities
- Excellent planning, organizational, and time management skills
- Effective communication and presentation skills
- High attention to detail and commitment to quality standards
- Team player with strong interpersonal skills
- Fluent in written and spoken English
- Experience in elevator and escalator industry
- Knowledge of Quality Management Systems (QMS) and Environmental Management Systems (EMS)
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
