Meet the team
As Quality Engineering team, we bridge the gap between innovation and reliability by managing the entire product lifecycle from NPI through to mass production and field deployment. We define rigorous quality standards, establish Six Sigma goals, and perform deep-dive failure analyses to mitigate risks before they reach the customer. Our team actively monitors factory yields and investigates RMAs to drive continuous improvement across all production lines. By serving as the steadfast "Voice of the Customer," we resolve complex escalations and utilize data-driven insights to predict and prevent future issues. Ultimately, we ensure every product we deliver consistently meets the highest benchmarks for quality, reliability, and customer satisfaction.
Your Impact
As a Product Quality Engineer (PQE), you are a recognized expert within Cisco, performing complex quality engineering tasks using specialized domain knowledge. You will drive cross-functional engagement across Business Units (BU), Manufacturing (MFG), Product Operations, and Customer Experience (CX) to ensure our customers receive products of the highest quality, consistent with Cisco’s brand. This role requires a senior quality engineer who can operate with minimal supervision, lead early design engagements and own the end-to-end investigation and resolution of complex quality issues.
NPI & Design Engagement: Lead or co-lead early design engagement for Cisco Hardware products, ensuring quality and reliability requirements are integrated from the start of the New Product Introduction (NPI) process.
End-to-End Issue Management: Own the investigation, containment, and corrective action of quality issues from inception to resolution, ensuring robust root cause analysis.
Strategic Thinking & Innovation: Proactively identify and resolve complex problems impacting a single or set of products’ quality. Develop and deliver innovative approaches and lead major projects that contribute to the Quality Organisations objectives.
Cross-Functional Leadership: Drive engagement across multiple teams (BU, MFG, Prod Ops, CX, etc.) and lead complex, cross-functional quality projects that will impact the business and scope beyond of assigned products.
Data-Driven Decision Making: Use sophisticated analytical thought and advanced statistical analysis to design process, product, and service improvements.
QMS & Standards Proficiency: Apply expert knowledge of industrial quality standards and the Quality Management System (QMS) to solve problems impacting the organisation and assigned products.
Communication & Storytelling: Communicate complex ideas and strategies persuasively to senior-level stakeholders, anticipating objections and using data-driven storytelling to influence outcomes.
Minimum Qualifications
You are a strategic problem-solver with a proven track record of leading high-impact quality initiatives in a complex, diverse environment.
Bachelor’s Degree or Master’s Degree in Electronics Engineering with Minimum of 10 years of experience in quality/Electronics Hardware product design
Extensive experience in Product Quality Engineering, recognised as an expert within the field.
Expert Domain Knowledge: Deep understanding of product architecture and product-level failure mechanisms.
Advanced Analytics: Ability to apply statistics and other advanced analytics to identify innovative solutions based on industry trends and business needs.
Risk Management: Ability to develop and lead cross-functional risk mitigation projects.
Preferred Qualifications :
- Proven experience leading multiple projects and acting as a team leader in cross-functional environments.
- Strategic Acumen: Ability to understand the upstream and downstream impact of changes and recommend improvements for quality issues.
- Certification (Optional): Six Sigma Green Belt/Black Belt certification or equivalent knowledge is preferred.
- Leadership & Influence: Strong influencing and collaboration skills; able to lead large teams and drive change management activities.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Bachelor's or Master's Degree in Electronics Engineering with minimum 10 years experience in quality/electronics hardware product design
- Extensive experience in Product Quality Engineering, recognized as an expert
- Experience leading NPI and early design engagement for hardware products
- Deep understanding of product architecture and product-level failure mechanisms
- Ability to perform advanced analytics and apply statistical methods to drive improvements
- Ability to develop and lead cross-functional risk mitigation and corrective action projects
- Expert knowledge of Quality Management System (QMS) and industrial quality standards
- Strong communication and storytelling to influence senior-level stakeholders
- Proven experience leading multiple projects and acting as a team leader in cross-functional environments
- Six Sigma Green Belt/Black Belt certification or equivalent knowledge
- Leadership and influence skills to drive change management activities
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage, mental health support via an EAP, and access to on-site or virtual health centers indicate robust healthcare offerings. Wellness programs, fitness resources, and specialized services further reinforce coverage depth.
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Leave & Time Off Breadth — Generous PTO, a global minimum for paid parental leave, and unique programs like company-wide recharge days and paid volunteer time expand time-away options. Additional offerings such as Critical Time Off and adoption assistance add flexibility for life events.
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Equity Value & Accessibility — Restricted stock units and a discounted employee stock purchase plan are meaningful elements of total compensation. The prominence of equity can materially augment overall pay packages alongside salary and bonuses.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
