In Supply Chain Operations (SCO), we make IKEA products available for the many people in a simple, affordable, sustainable, and high‑quality way.
When something does not go as planned, how we respond makes a real difference for our customers.
Quality Deviation Management plays a key role in protecting customer experience, learning from what goes wrong, and reducing the cost of poor quality across IKEA’s global supply chain. Our work connects people, facts, and decisions across functions, countries, and partners, always with the customer in mind.
By joining the Quality Deviation team, you become part of a global set‑up where collaboration, learning, and continuous improvement shape how we work every day.
As Quality Deviation Specialist, you are close to the cases. You coordinate resolution of quality deviations, connect stakeholders, and ensure issues are handled fairly, efficiently, and with learning in mind.
Job DescriptionIn this role you will:
Analyse reported quality deviations and order discrepancies.
Secure documentation and validate deviation cases for root cause analysis.
Coordinate dialogue between involved stakeholders to resolve cases.
Manage deviation cases from opening to closure, ensuring clear communication.
Identify trends and recurring issues and initiate investigations.
Calculate deviation‑related costs and support financial settlements.
Ensure correct use of tools, workflows, and working methods.
Contribute to action plans linked to quality goals and improvement initiatives.
Share learning and feedback to reduce future deviations.
We are looking for someone who:
Enjoys solving problems and working with different stakeholders.
Has experience in quality, deviations, claims, or customer‑facing operations.
Works with accuracy and attention to detail.
Is comfortable managing multiple cases in parallel.
Communicates clearly and confidently in English.
Has a strong Quality First mindset.
In Quality Deviation Management, no two days are the same. You work in a global environment, close to real business challenges, where your contribution directly supports customer experience and long‑term improvement.
We work together across roles, functions, and locations. We share knowledge, learn from deviations, and support each other to make things better, step by step.
If you are motivated by problem solving, collaboration, and turning learning into action, there is a place for you in the Quality Deviation team.
Skills Required
- Experience in quality, deviations, claims, or customer-facing operations.
- Ability to analyse reported quality deviations and order discrepancies.
- Experience securing documentation and validating cases for root cause analysis.
- Ability to coordinate dialogue between stakeholders and manage cases from opening to closure.
- Ability to identify trends, initiate investigations, and contribute to improvement initiatives.
- Ability to calculate deviation-related costs and support financial settlements.
- Works with accuracy and attention to detail.
- Comfortable managing multiple cases in parallel.
- Communicates clearly and confidently in English.
- Strong Quality First mindset.
IKEA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IKEA and has not been reviewed or approved by IKEA.
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Healthcare Strength — Healthcare coverage is described as comprehensive for eligible employees, including medical, dental, and vision alongside company‑paid protections. Feedback suggests access is available for many part‑time schedules, with additional resources such as savings accounts and mental health support.
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Parental & Family Support — Parental leave is presented as generous, complemented by paid time off for caregiving needs. Family‑focused benefits like adoption support and childcare discounts are also available in some regions.
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Retirement Support — Retirement offerings include a 401k with company match and the Tack! loyalty pension contributions, alongside pension or group insurance in certain markets. These programs are positioned as broad‑based, adding long‑term value to total rewards.
IKEA Insights
What We Do
The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers.
