Quality Control Supervisor – Manufacturing & Production

This is a hands-on position. The Quality Supervisor works in partnership with other departments to provide statistical data analysis and information for quality improvement; to coordinate and assist in all areas of manufacturing related to quality, including assembly/molding process, component quality, purchased materials, and continuous improvement; and to provide product knowledge training to all employees as necessary.

The Quality Supervisor supports quality processes for the plant and is responsible to design and implement systems by which production quality is verified on an ongoing basis. These systems include, but are not limited to, process inspections, testing plans, new material qualification, and product/component designs. Assists in review and development of product specifications and investigation and resolution of customer complaints. Improves process standards using information obtained from operations for problem solving.

Must have strong people skills and be able to manage a diverse team assisting in supervising Quality Inspectors in Molding and Assembly, Quality Laboratory Technicians, and Team Leads.

LEADERS

Leaders are expected to create a safe work environment through implementation and commitment to the Safety & Health - Vision, Values and Mission and the Safety Principles of Conduct. Promote safety by following company and site safety policies and procedures, responding to safety non-conformance by coaching to correct behaviors and encouraging and support employees by attending employee safety meetings and recognition of safe behaviors.

SAFETY AND ENVIRONMENTAL

All employees are expected to act in a safe manner at all times and ensure that those around them do not put themselves or others at risk. Everyone is personally accountable for his/her own safety as well as their co-workers’. Safety and health is a shared responsibility of everyone in the organization and a condition of employment. We value and expect engagement out of all employees.

Co-workers share the responsibility for doing the right thing for the environment and carrying out the stewardship principles addressed in our Environmental Policy. We will provide the resources necessary to implement this policy, and management will conduct periodic reviews to ensure its ongoing effectiveness.

All employees are expected to support commitments and conform to and follow requirements established in the Grandview Plant’s Environmental Policy (ISO 14001) and the Quality Policy (ISO 9001).

ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned: Note: Must follow all work rules and policies.

• Participate in teams to help make necessary improvements and changes to any processes
• Coordinate continuous improvement projects
• Create and maintain quality procedures
• Provide feedback to design processes to help with the improvement of quality and reliability
• Review in-process data and facilitate corrective and preventive actions as appropriate
• Maintain and control calibration records for all test and inspection equipment
• Develop, implement, and maintain systems to assure the quality of equipment, raw materials, and products
• Coordinate and actively participates in Process Failure Mode Effects Analysis
• Perform tests and measurements of CpK, Gauge R&R
• Design and implement process control inspection testing plan, including qualification of new equipment, material, and product or component designs
• Assists in review and development of product specifications for new and existing products and/or processes
• Investigates and assists in responding to customer complaints by performing CAPA. This may also involve direct dialogue with customers via phone, email, or on-site visits
• Supervise train and direct both seasoned and new employees in the department

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree from a four-year college or university, preferably in an Engineering field
• 3-5 years related experience and/or training (Experience in plastics preferred but not required)
• Equivalent combination of education and experience
• Strong oral and written communication skills
• Strong analytical and problem-solving skills
• Competent with Microsoft and statistical software (Minitab preference)
• Very well organized, quality focus and project management experience
• Operate general and specialized laboratory equipment (including CMM and/or OGPs)

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Communication is one of the most critical skills in this position, must be able to communicate directly with representatives from subcontractor as needed as well as customers. This includes email, telephone conversations and onsite visits as required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to handle problems involving several concrete variables in standardized situations. A person in this position must have strong analytical and problem solving skills when dealing with a variety of variables that may exist. Must also be able to use appropriate analytical tools for problem solving to analyze and interpret data to drive continuous improvement. 

PROBLEM SOLVING

A person in this position must have strong analytical and problem-solving skills when dealing with a variety of variables that may exist. Must also be able to use appropriate analytical tools for problem solving to analyze and interpret data to drive continuous improvement.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand, walk, talk and hear.   The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and sit, bend, stoop, twist, kneel, squat, or crawl. The employee must occasionally lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position works in a general office environment. The noise level in the work environment is usually very quiet. Travel is expected to be <5%.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.

Silgan is a drug-free workplace.