As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.
We are on the lookout for a Quality Control Specialist to join our VIP Department .
Responsibilities:- Monitor and evaluate the quality of communication between managers and players (email, messengers, phone).
- Ensure compliance of communication with established standards and regulations.
- Prepare detailed reports on evaluations and identified issues.
- Provide constructive feedback to VIP Managers and Support teams.
- Participate in the development and updating of QA evaluation forms and procedures.
- Collaborate with training and operations teams to improve service processes.
- Support a high standard of customer experience across VIP segments (Super VIP, Pre-VIP, Loyalty).
Requirements
- Minimum of 1 year of experience in quality assurance or customer support, preferably in iGaming.
- Knowledge of service quality metrics (CSAT, SLA, NPS) and basic practical experience applying them.
- Ability to assess communication objectively and consistently.
- Strong attention to detail and high standards for customer experience.
- Confident user of Google Workspace and reporting/monitoring systems.
- Basic understanding of CRM systems.
- Fluent in Russian/English (mandatory).
- Ability to work in a dynamic environment with shifting priorities.
Nice to Have:
- Experience working with VIP clients (casino, betting, or high-net-worth customers).
- Background in coaching or mentoring.
- Knowledge of additional languages.
Benefits
- Remote work opportunity.
- Flexible working schedule.
- Interesting product.
- Learning opportunities.
- Career growth prospects.
Skills Required
- Minimum 1 year experience in quality assurance or customer support
- Experience in iGaming
- Knowledge of service quality metrics (CSAT, SLA, NPS) and practical experience applying them
- Ability to assess communication objectively and consistently
- Strong attention to detail and high standards for customer experience
- Confident user of Google Workspace and reporting/monitoring systems
- Basic understanding of CRM systems
- Fluent in Russian and English
- Ability to work in a dynamic environment with shifting priorities
- Experience working with VIP clients (casino, betting, or high-net-worth customers)
- Background in coaching or mentoring
- Knowledge of additional languages
Neo Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Neo Group and has not been reviewed or approved by Neo Group.
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Wellbeing & Lifestyle Benefits — Feedback suggests on-site meals, gym access, and wellness activities (e.g., Zumba/Padel), plus occasional stipends/refunds and frequent social events enhance day-to-day experience. Office amenities in Malta (e.g., complimentary breakfast and lunch, yoga, wellness refund) are particularly visible.
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Healthcare Strength — Job posts indicate comprehensive/private medical insurance is offered in several locations. Malta roles reference health insurance after probation, signaling baseline coverage even if timing varies.
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Leave & Time Off Breadth — Examples include 20–25 paid vacation days, an extra paid birthday day, and additional “health days” in some markets. These entitlements appear in role-specific ads, with counts differing by location.
Neo Group Insights
What We Do
Neo Group encompasses a portfolio of companies offering B2B services in marketing, technology, data analysis, customer support, HR, and compliance. Headquartered in Malta, our teams are strategically located across Europe, Southeast Asia, and Africa. Our mission at Neo Group is straightforward: to drive profitability and expansion in every market we enter. Yet, beyond financial goals, we prioritize creating an environment where individuals thrive. We aim to expand our presence globally while empowering our team members to reach their fullest potential.
