Quality Control Analyst

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
The Role
We are seeking an experienced Quality Control Analyst to join our Quality Management team.
The successful candidate will be responsible for ensuring that our operations meet quality standards by conducting in-depth reviews and analysis of operational processes, monitoring procedures and compliance, proactively identifying areas of improvement, and partnering with responsible operations leaders to implement changes where necessary. This role requires a keen eye for detail, strong analytical skills, and the ability to work collaboratively with cross-functional teams to drive continuous improvement.
You Will

• Conduct comprehensive, risk-based quality control reviews to ensure adherence to internal processes and regulatory standards
• Analyze data to identify trends, anomalies, and opportunities for process improvement
• Deliver concise, actionable insights in a structured format to enable continuous operational enhancements
• Present findings and recommendations to senior leadership in both written and verbal formats
• Collaborate with cross-functional teams to implement improvements in documentation, procedures, tools, and training
• Develop and maintain quality control documentation and reports
• Support internal and external audits related to Customer Operations
• Stay informed on industry trends and regulatory changes affecting Cash Customer Operations
• Contribute to the enhancement and maintenance of the Quality Management Program

You Have

• Minimum of 3 years of experience in quality management, risk management, process improvement, or a related field
• Strong analytical and problem-solving skills with a proven track record of driving scalable solutions
• Excellent communication and interpersonal skills, with the ability to build rapport across all levels of an organization
• Experience working effectively with both technical and non-technical stakeholders
• Self-directed, highly motivated, and accountable, with the ability to thrive in a collaborative environment
• Familiarity with project management tools (e.g., Notion, Asana, Confluence)
• Proficiency in navigating SOPs and using data tools to identify inconsistencies
• Knowledge of auditing practices and foundational quality assurance/control principles
• Strong attention to detail and a commitment to accuracy, even in ambiguous situations
• Innovative thinker who contributes new ideas that support individual, team, and business growth
• Technical Requirements:
  • Experience writing and using SQL queries (preferably in Snowflake)
  • Advanced Excel/Google Sheets skills, including formula-based data analysis

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.
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Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$36.68 - $55.05 USD
Zone B:
$34.13 - $51.15 USD
Zone C:
$31.20 - $46.78 USD
Zone D:
$27.55 - $41.30 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.