Quality Claims Administrator Assistant

• High school diploma or equivalent; associate or bachelor’s degree in business, quality management, or related field preferred.
• Experience in claims administration, quality assurance, or customer service roles.
• Proficiency with claims management or quality tracking software.
• Strong organizational and documentation skills.
• Excellent communication skills, both written and verbal.

• Experience working in manufacturing, supply chain, or product quality environments.
• Familiarity with regulatory standards relevant to product quality and claims.
• Advanced proficiency in data analysis tools such as Excel or business intelligence software.
• Demonstrated ability to lead or contribute to continuous improvement projects.

• Receive, review, and process quality claims submitted by customers or internal departments.
• Coordinate investigations into product quality issues by gathering relevant data and liaising with cross-functional teams.
• Document findings and resolutions accurately in the claims management system.
• Communicate claim status updates and resolutions to customers and internal stakeholders promptly.
• Analyze claim data to identify patterns or recurring issues and recommend corrective actions.
• Support the development and implementation of quality improvement initiatives based on claim insights.
• Ensure compliance with company policies and regulatory requirements related to claims handling.
• Prepare regular reports on claim volumes, outcomes, and trends for management review.

Bentley Mills is an Equal Opportunity/Affirmative Action Employer. Bentley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

*The “base salary range” provided above is a good faith estimate of what we expect to pay for this position. The range provided is required by CA, CO, CT, MD, NJ, NV, NY, OH, RI, WA State Law. Bentley Mills reserves the right to pay outside of the given range based on a variety of factors including but not limited to: candidate skills and experience, complexity of the job, budgetary factors, and local/geography. Bentley Mills conducts regular reviews of compensation ranges and therefore reserves the right to alter this range at any given time.