Quality Auditor II- Underwriting

Job Posting End Date: August 05

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:The QA II role is responsible for managing our Group Life and Disability underwriting audit program, specifically the CMU (Core Market Underwriting) and NCG (National Client Group) portfolio. You will be responsible for managing your monthly audit production independently, meeting due dates for audit production. You will analyze data and results from the audit to develop trend analysis and give recommendations for areas of opportunity for business partners while producing regular reporting. These reports will identify how to improve operations, processes. There’s a continuous improvement element.

Principal Duties and Responsibilities

• Determine adherence to quality standards through audits in the areas of expertise in Acquisition, Service and/or Benefits.
• Maintain up-to-date expertise with relevant processes to provide an effective quality assessment.
• Maintain a full audit workload and deliver high quality assessments.
• Deliver concise, clear and professionally appropriate written documents.
• Partner effectively with key stakeholders to identify holistic quality trends.
• Identifying gaps in procedural documentation and work effective with Policies and Procedures team to address.
• Mentor new and existing staff in the QA I role.
• Assist with QA projects.
• Assists with regulatory and compliance inquiries as needed.
• Establish and maintain collaborative working relationships with appropriate members of the operating areas.
• May provide direct operational support due to critical business need.

Job Specifications

• 5+ years of relevant technical experience.
• 2+ years of audit experience or similar skill sets
• Demonstrated high level of technical expertise in operational processes.
• Demonstrated leadership proficiency and adherence to principles of simplicity, expertise and empathy.
• Knowledge of multiple business management systems.
• Proven analytical ability.
• Ability to influence stakeholders and demonstrate the value of QA to operational effectiveness.
• College degree preferred.
• Strong verbal and written communication, negotiation and presentation skills.

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~IN1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$53,300.00-$100,700.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.  All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum