We are seeking a detail-oriented and collaborative Quality Assurance Tester to join our team full-time.
This role is ideal for someone with a strong understanding of both Personal Lines and Commercial Insurance who thrives in a fast-paced environment and enjoys ensuring the quality, reliability, and performance of critical insurance systems.
Our organization is proud to offer a people-centric culture with strong wellness initiatives, excellent employee support programs, and year-round community and social good involvement. We value collaboration, innovation, accountability, and taking care of our employees as much as we take care of our customers.
We offer a competitive compensation package along with excellent benefits and long-term career growth opportunities.
Position Summary
The Quality Assurance Tester is responsible for executing system, integration, and user acceptance testing while supporting the ongoing quality and functionality of enterprise insurance systems. This individual will work closely with business users, technical teams, and operational stakeholders to validate system performance and ensure successful implementation of business requirements.
Key Responsibilities
- Execute functional testing scenarios based on documented business requirements
- Perform system, integration, and user acceptance testing activities
- Collaborate with testing resources and project stakeholders to communicate testing status and results
- Follow established QA processes and standards to ensure testing activities are properly conducted and documented
- Identify, document, and report system issues and defects with supporting evidence
- Validate training materials and process change documentation
- Participate in quality assurance assessments, testing procedures, and test plan development
- Conduct periodic regression testing to ensure continued system performance and stability
- Identify opportunities to improve testing efficiency and effectiveness
- Monitor and support internal user support queues
- Provide technical assistance and troubleshooting support related to policy administration, claims, and billing systems
- Communicate professionally and effectively with co-workers, management, vendors, clients, and business partners
- Participate in special projects and additional initiatives as assigned
- Maintain compliance with all company policies, procedures, and applicable federal and state regulations
Qualifications & Requirements
- Ability to work effectively under pressure and manage competing priorities within tight deadlines while maintaining strong attention to detail
- Proven ability to contribute positively within a team environment while also working independently
- Strong relationship-building skills with the ability to proactively seek guidance, provide feedback, and collaborate across teams
- Demonstrated problem-solving abilities, creativity, and initiative
- Excellent written and verbal communication skills with the ability to communicate clearly, professionally, and effectively
- Strong organizational skills and ability to communicate testing concerns or potential conflicts appropriately
- Understanding of Personal and Commercial Lines insurance products
- Experience with conflict resolution and issue management
- Knowledge of QA methodologies and testing best practices
- Strong proficiency in Microsoft Office Suite including Word, Excel, Access, PowerPoint, and Outlook
Why Join Us?
- Competitive compensation package
- Comprehensive benefits offerings
- Full-time staff opportunity with career growth potential
- Employee wellness and well-being initiatives
- Collaborative and supportive team culture
- Community-focused organization committed to year-round social impact and giving back
- Convenient Tampa location near Tampa International Airport and International Plaza
Equal Opportunity Employer
We are an Equal Opportunity Employer and are committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to any protected characteristic under applicable law.
Candidates must be authorized to work in the United States and located in the Tampa Bay Area.
Skills Required
- Ability to work effectively under pressure, manage competing priorities, and maintain strong attention to detail
- Ability to contribute positively in a team environment and work independently
- Strong relationship-building and cross-functional collaboration skills
- Demonstrated problem-solving abilities, creativity, and initiative
- Excellent written and verbal communication skills
- Strong organizational skills and ability to communicate testing concerns or potential conflicts
- Understanding of Personal and Commercial Lines insurance products
- Experience with conflict resolution and issue management
- Knowledge of QA methodologies and testing best practices
- Strong proficiency in Microsoft Office Suite, including Word, Excel, Access, PowerPoint, and Outlook
- Authorization to work in the United States and residence in the Tampa Bay Area
What We Do
Heritage Insurance Holdings, Inc. is a property and casualty insurance holding company headquartered in Clearwater, Florida. Its subsidiaries, Heritage Property & Casualty Insurance Company, Zephyr Insurance Company and NBIC Holdings, Inc., write personal and commercial residential premium through a large network of experienced agents in Florida, Hawaii, North Carolina, South Carolina, Georgia and Alabama, and also in Connecticut, Massachusetts, New Jersey, New York and Rhode Island with the recent acquisition of Narragansett Bay Insurance Company, headquartered in Rhode Island. Heritage Insurance Holdings, Inc. is led by a seasoned senior management team with an average of 30 years of insurance industry experience. The Company is growing its footprint in new states and is continuously evaluating new opportunities. The team of over 300 employees at Heritage is dedicated to providing the highest quality property insurance to policyholders. The culture at Heritage is both collaborative and innovative. In 2015, Heritage P&C was named Insurer of the Year by Insurance Insider for its innovative and market-leading business practices. Heritage was also named to the Tampa Bay Times Top 100 Workplaces for both 2014,2016, and 2017.
