QUALITY ASSURANCE TESTER II
We’re Palco. We provide the management, support, and systems behind self-directed programs—the services that help people hire, pay, and manage their own caregivers with confidence. With 25+ years of experience as a national provider operating in over 17 states, we keep people at the center of everything we do. Through innovative technology and decades of expertise, we help states and partners run stronger, more compliant, and efficient programs. Our mission is to challenge the status quo and build smarter, more human-centered solutions that put power back in people’s hands. Want to learn more about joining our team? Visit www.palcofirst.com to explore opportunities.
Palco is seeking a Quality Assurance Tester II to join our growing team. This is a remote, work-from-home position. The QA Tester II plays a key role in ensuring software releases meet business and technical specifications, are free of defects, and are ready for production deployment. This role requires strong analytical skills, a deep understanding of QA methodologies, and the ability to lead testing efforts across multiple projects. The QA Tester II is a subject matter expert in assigned areas and contributes to process improvement and mentoring junior testers.
Essential Functions
- Design and execute comprehensive test plans and test cases for new features and system enhancements.
- Lead regression testing efforts to ensure stability across releases.
- Collaborate with developers, product managers, and business analysts to clarify requirements and resolve design issues.
- Document and manage detailed defect reports, including reproduction steps and severity assessments.
- Participate in Agile ceremonies and contribute to sprint planning and retrospectives.
- Maintain and enhance automated UI and API test suites.
- Analyze test results and provide actionable feedback to development teams.
- Contribute to the development and documentation of QA processes and standards.
- Mentor junior QA testers and support their professional development.
Education and Experience
- Associate’s or Bachelor’s degree in an IT-related discipline, or equivalent work experience.
- 5+ years of experience in software QA testing, preferably in healthcare or financial services.
- Experience working within Agile frameworks and collaborating with cross-functional teams.
- Hands-on experience with front-end test automation tools and frameworks; Playwright preferred.
- Hands-on experience with back-end (API and database) testing, including load testing tools; JMeter preferred.
- Hands-on experience testing mobile applications using tools such as LambdaTest.
Skills
- Proficiency in SQL and working with relational databases.
- Strong written and verbal communication skills.
- Strong critical thinking skills, including the ability to analyze data, interpret requirements, draw logical conclusions, and develop effective solutions to complex problems.
Join Us
- This position is remote/work-from-home role. Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.
- Company benefits designed for you:
- Generous Paid time off.
- Annual bonus potential.
- Retirement Savings: We will support you as you save for your future.
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities.
- Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts.
Benefits package:
- Employer shared Health Insurance cost
- Employer paid Disability Insurance
- Employer paid Life and AD&D Insurance
- Vision Insurance
- Cancer Insurance
- Voluntary Life Insurance
- Paid Time Off
- Remote work environment
- Paid holidays
When you join Palco, you are engaged in creating the future - both our company’s, the people we serve, and your own. We understand that our success is directly related to the success of our team. We strive to create a culture where you can:
- Bring your authentic self to work.
- Grow and thrive, both personally and professionally.
- Make a difference with our clients, in our communities, and with the millions of people we support.
- Experience work/life balance.
- Feel value and a greater purpose through the work you do.
Palco, Inc. is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Skills Required
- Associate's or Bachelor's degree in an IT-related discipline, or equivalent work experience
- 5+ years of experience in software QA testing
- Experience working within Agile frameworks and collaborating with cross-functional teams
- Hands-on experience with front-end test automation tools and frameworks
- Experience with Playwright
- Hands-on experience with back-end API and database testing, including load testing tools
- Experience with JMeter
- Hands-on experience testing mobile applications using tools such as LambdaTest
- Proficiency in SQL and working with relational databases
- Strong written and verbal communication skills
- Strong critical thinking, analytical, and problem-solving skills
What We Do
Palco provides financial management services, support-broker navigation, and care-coordination technology for Medicaid Home and Community-Based Services (HCBS) self-direction programs. It helps participants manage their own care by handling caregiver enrollment, payroll, billing, tax processes, and related program administration, while offering integrated digital tools such as electronic visit verification. Its nationwide services support participants, families, caregivers, state programs, and community partners, aiming to make self-direction simpler and preserve participant choice.
