Quality Assurance Technicians

About Us

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.

Job Description:

SUMMARY

The primary responsibilities of the position include but are not limited to inspecting, cleaning, repairing, troubleshooting, moving, disassembling, reassembling, and preparing gaming, amusement, and ATM equipment for field deployment or decommissioning in accordance with Accel Entertainment and Illinois Gaming Board specifications.

DUTIES AND RESPONSIBILITIES

• Ensure quality and integrity of all incoming and outgoing equipment
• Moves video gaming terminals (slot machines), Ticket Redemption Machines, Automatic Teller Machines, Amusement Equipment, and associated equipment between transport trucks, warehouse storage, and equipment preparation areas
• Able to obtain forklift certification and use non-powered dollies, pallet jacks, and hand trucks
• Disassembles obsolete or damaged equipment, then tests and cleans removed parts
• Inspects, tests, troubleshoots, cleans, and perform repairs on electronic gaming devices, Ticket Redemption Machines, Automatic Teller Machines, Amusement Equipment, machine parts, and associated equipment
• Installs and remove locks on video gaming terminals, Ticket Redemption Machines, Automatic Teller Machines, and Amusement Devices
• Identify and troubleshoot all malfunctions to perform necessary repairs of electronic devices and equipment
• Identify and communicate inventory needs for equipment to ensure minimal downtime and quick turnaround of product
• Observe all safety regulations and report unsafe conditions to management
• Follow all department, company, and state policies and procedures
• Additional duties may be required, such as oversight on parts, management of any camera related initiatives, and installation of gaming and amusement equipment
• Prioritize customer satisfaction and deliver a positive experience to both internal and external customers

QUALIFICATIONS

• 2 years of electronic technical training preferred
• 2 years of slot technician/video gaming terminal, ATM, or amusement equipment experience, including installation, maintenance, and repair of electronic systems and equipment preferred
• Must demonstrate an ability to understand basic electronic theory and mechanics
• Proficient in the use of hand tools, power tools, test equipment, and instruments 
• Able to operate forklifts and non-powered dollies, pallet jacks, and hand trucks
• Excellent written and verbal communication skills
• Ability to understand and follow written and verbal instructions
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
• Ability to work independently and as a member of various teams and committees
• Versatility and willingness to work within constantly changing priorities with enthusiasm
• At least 21 years of age
• Ability to obtain and/or maintain a Terminal Handler’s License from the Illinois Gaming Board

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequently required to stand, sit, walk, talk, and hear
• Continually required to utilize hand and finger dexterity, including use of a keyboard
• Frequently required to lift/push weights up to 1100 pounds
• Frequently required to climb, balance, bend, stoop, kneel, or crawl
• Specific vision abilities required for this job include close, distance, and peripheral vision, depth perception, and ability to adjust or focus
• Exposure to hot and/or humid conditions and moving mechanical parts 
• Noise level in the work environment is usually moderate

#AEGAMING

Base Pay Range:

$21-$24 per hour

$26-$28 per hour - for applicants only with active Class C licenses or above

Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.