Quality Assurance Supervisor

We are seeking a highly motivated and experienced Quality Assurance Supervisor to lead our international quality efforts, providing crucial support to our teams and vendors across Canada and Latin America. This dynamic role requires a strong blend of leadership, operational expertise, a commitment to continuous improvement, and high proficiency in English, French, and Spanish.

What you’ll do

• Manage and monitor ongoing team performance through adherence to Equifax requirements and policies, document and organize team productivity against established standards. Complete regular management reports, as required.
• Maintain one-on-one and coaching meeting routines with direct reports, appropriate use of disciplinary procedures as required,  analyze team production to monitor efficiency/productivity and to identify proactive opportunities for improvement/development.
• Motivate, encourage, support and inspire the team to surpass their potential, create a sense of ownership within the employees and model company policies and values by ensuring compliance with company’s procedures and policies.
• Contribute and resolve complex tasks, requests, escalations and issues accurately in a timely manner to offer optimal solutions. Respond accurately and timely to the on demand request from the Business Owner or Stakeholders. 
• Partner with key resources in the Business Units, Center of Excellence and Shared Services Center to identify potential process improvement initiatives.

What experience you need 

• Bachelor's degree .
• English and French B2 level, spoken and written fluency is a must.
• At least three years of experience working in a Quality Team (A strong understanding of quality assurance methodologies, tools, and best practices is essential).

What could set you apart

• Student of Industry Engineering, Computer Science, Data Analysis or any other college career related to processes.
• Knowledge of Looker Studio.
• Knowledge of tools including but not limited to Genesys, Verint, Time Tracker, Workflow.
• Strong communication and interpersonal skills are essential for inspiring team members, promoting collaboration, and clearly conveying quality information throughout the organization.
• Strong conflict resolution and a proactive mindset for continuous improvement initiatives. 

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