Quality Assurance Specialist

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We’re looking for tech-savvy, hospitality focused individuals to join a new team within our Hospitality IT Service Management area. If you come with a background in hotel operations like Front Office and/or F&B, this may be for you.

We offer an agile, professional, efficient, and process orientated support function to the Radisson community in areas such as Front Office, Meetings & Events, Point of Sale and Loyalty.

All our activities are based on industry standard best practices (ITIL, ISTQB, PMP) and require constant contact with technical support teams, both RHG’s and external vendors.

Role purpose:

• Ensure the quality and efficiency of testing processes within the organization.
• Develop detailed test cases
• Collaborate with IT domain leads, IT BRM, and IT Service Owners.
• Maintain comprehensive documentation.
• Execute test scenarios.
• Report test results to stakeholders, ensuring transparency and accountability.

Roles/Responsibilities

• Develop detailed test plans and test cases based on the analysis of feature requirements and a deep understanding of an application’s behaviour to verify the functionality, usability, performance, and reliability of an application’s behaviour and ensuring all critical business functions are covered.
• Collaborate with IT teams to understand the scope and requirements of each test case.
• Ensure test cases are comprehensive, including preconditions, steps, and expected results.
• Define test data required for each test scenario and test case, ensuring it aligns with the business processes.
• Execute test scenarios and test cases on planned execution dates as defined in the test schedule.
• Handle anomalies or defects during test execution, prioritizing investigation and resolution based on predefined classifications with IT teams.
• Maintain documentation for each test scenario and test case, including any anomalies or defects encountered.
• Report test results and metrics to stakeholders, ensuring transparency and accountability as part of a Quality Management Review (QMR) program
• Write, execute and review all documentation related to the Quality system and keep it updated.
• Contribute to continuous improvement initiatives and risk assessments within QA.

Job requirements and qualifications:

Location:

• Madrid

Language skills:

• Fluency in English is a must

Education:

• Bachelor's Degree in International Hotel Management, Hospitality Management or related field
• A recognized ITIL and/or ISTQB certification at Foundation level or above is highly desirable
• SAP Certifications are highly desirable
• +5 years’ experience in test automation, including developing detailed test scripts.

Desirable experience:

• Hospitality experience (Front Desk, M&E, Night Audit), hands-on knowledge of end-to-end Hospitality business processes
• International work experience
• SAP TMSforHotels
• Experience with other 3rd party PMS product like Opera, Shiji
• Background in other SAP functional modules (FI, CO, MM…)
• Experience in Helpdesk functions such as call center, helpdesk
• Experience using IT Support tools such as Service Now, Atlassian/Jira and Confluence, Tosca

Travel needs

• Punctual

Soft skills:

• Good team player, willingness to assist others and share expertise
• Structured, able to follow but also help defining procedures and documentation
• Ability to train in Automation tool best practices.
• Comfortable presenting results to stakeholders and guiding UAT.
• Strong debugging skills for test failures in SAP environments.
• Proactive.

Night Shift Requirement:

The role includes a requirement to work one night shift per month on Monday morning, scheduled between 01:00am and 06:30am.

Hours worked during this night shift will be compensated with a 25% increase on the applicable hourly rate for those hours until

6:00am. This night shift will be on rotating schedule with your colleagues.

Out of Hours Interventions:

The role may require work outside of standard working hours due to operational needs. This may include up to 2 interventions per

week, which will not extend beyond 20:00. Any additional hours worked will be managed flexibly in agreement with the manager, by

starting later or finishing earlier on other working days, to ensure that total working time does not exceed 40 hours per week.

The description of functions is merely indicative and not exhaustive. Accordingly, the employee shall perform any other duties inherent to the labour position and their professional group, in accordance with the company's directives.

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family
Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.