The Role
Manages quality assurance for the Energy business segment by directing quality control programs, inspection and testing, corrective actions, nonconformance resolution, customer complaint investigations, and product reliability initiatives. Coordinates quality objectives with manufacturing and suppliers, reviews product analyses, conducts FMEA and PFMEA, and supports continuous improvement. Supervises quality personnel, including hiring, training, work assignment, performance management, and employee issue resolution in partnership with Human Resources.
Summary Generated by Built In
Responsible for the quality management of the Energy business segment. Responsible for planning, coordinating, and directing quality control programs designed to ensure continuous production consistent with established standards and regulatory requirements.
Key Responsibilities
• Formulates and maintains quality control objectives.
• Coordinates quality objectives with production procedures in cooperation with other plant managers to maximize product reliability and minimize costs.
• Directs employees engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products.
• Plans, promotes, and organizes training activities related to product quality and reliability.
• Investigates and resolves customer complaints.
• Outlines product deficiencies and suggests corrections. Tracks corrective actions until discrepancies are resolved.
• Reviews all product analysis from the various departments to determine the existence of any quality problems.
• Follows incoming inspection requirements as needed.
• Coordinates quality system non-conformance issues with the appropriate manufacturing department personnel and/or suppliers to achieve acceptable resolution.
• Evaluates and supervises assigned customer complaints. Works with the appropriate department personnel to resolve the complaint.
• Conducts FMEA and PFMEA in support of new designs and/or continuous improvement projects.
SUPERVISORY RESPONSIBILITIES
• Supervises non-supervisory employee(s).
• Interviewing and training employees; planning, assigning, and directing work; appraising performance, rewarding, and disciplining employees; addressing complaints and resolving problems.
• Working with Human Resources on employee issues.
Skills Knowledge and Expertise
Skills and Abilities
• Knows arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Identifies the underlying principles, reasons, facts, or information by breaking down information or data into separate parts.
• Effectively communicates information and responds to questions in person-to-person and small group situations with customers, clients, the general public, and other employees of the organization.
• Maintains confidentiality and uses discretion with business information.
• Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
• Writes routine reports and correspondence.
• Utilizes common-sense understanding in order to carry out written, oral, or diagrammed instructions.
• Deals with problems involving several known variables in situations of routine nature.
• Plans the time, method, manner, and/or performance sequence of own work; may also occasionally assist in planning work assignments performed by others within a limited area of operation.
• Frequently makes decisions of both minor and major importance, which may affect the work operations of other employees and/or clientele to a moderate degree.
• Completes some moderately repetitive tasks.
• Uses complex and noncomplex machines and equipment.
Education and Experience
• Bachelor’s degree in engineering, engineering technology, or a related technical field (required).
• Five or more years of experience in quality assurance, quality control, performance testing, or a related field (preferred).
• Three years of supervisory experience (required).
• 5 years of experience with Continuous Improvement, Lean, and Operational Excellence (preferred).
Computer Skills
• Intermediate: Microsoft suite, Intelex
About
Franklin Electric is a global leader in water and energy systems, committed to continuous improvement and innovation to meet the diverse needs of our customers. Our founders in 1944 named the company after America’s pioneer electrical engineer, Benjamin Franklin, which lives on today in our culture to drive us to push boundaries and create meaningful change. We offer a comprehensive range of pumps, motors, drives, and controls for residential, commercial, agricultural, industrial, and municipal applications.More than just a workplace, Franklin Electric is a vibrant and inclusive community of forward-thinkers, united by our mission to drive positive impact worldwide. Our culture fosters career growth and personal development, with a focus on promoting from within and nurturing talent. Our recent awards in “America's Most Responsible Companies”, “Most Trusted Companies” by Newsweek, “America’s Climate Leaders” and “Indiana’s Best Places to Work” attest, we're dedicated to upholding the highest standards of corporate responsibility.At Franklin Electric, we believe that everyone deserves to be treated fairly and respectfully, and that our diversity of thought, culture and experience makes us a stronger company. Our commitment to social responsibility is evident in programs like the Franklin Women's Network and our philanthropic efforts through the Franklin Wells for the World Foundation. Through these endeavors, we've provided clean water to over 284,000 people in 12 countries, addressing the global water crisis head-on,Locally in our communities, the Franklin Electric Charitable and Educational Foundation (FECEF) supports causes close to our hearts, such as United Way, Boys & Girls Club, and Big Brothers Big Sisters. Our dedication to excellence extends beyond our products and services, shaping a brighter future for both our employees and the communities we serve. Join us in driving meaningful change and making a difference with Franklin Electric.
Skills Required
- Bachelor's degree in engineering, engineering technology, or a related technical field
- Five or more years of experience in quality assurance, quality control, performance testing, or a related field
- Three years of supervisory experience
- Five years of experience with Continuous Improvement, Lean, and Operational Excellence
- Intermediate proficiency with Microsoft Suite and Intelex
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Founded in 1944, Franklin Electric has grown from a small motor manufacturing company into a leading global provider of complete water systems and fueling systems. Franklin Electric's principal markets include clean water systems, water transfer and grey water systems, and fueling systems. Headquartered in Fort Wayne, Indiana, Franklin serves all corners of the world with facilities spanning the globe.
.png){kind=avatar}
