Quality Assurance Coordinator - Human Services

Who We Are: 

At Dungarvin, we are more than a provider of support services—we’re a mission-driven team rooted in respect, response and choice. Since 1976, we’ve been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You’ll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs.

With services in 15 states, our team is united by a shared commitment to making a real difference—one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone’s life.

Why This Role:  

• Personal fulfillment, meaningful career, and the chance to make a difference.  
• Build meaningful bonds with persons served and their families. 
• Further develop your leadership experience in the social service field 
• Varied day-to-day experiences; no two days are the same. 

Schedule:  Full-time with potential travel throughout the state, mainly Indianapolis, Evansville and Flora.

Pay: $24/hr

Perks/Benefits:  

• Medical, Vision and Dental Insurance 
• Supplemental Insurance 
• Flex Spending and HSA Accounts  
• Pet Insurance 
• Life Insurance 
• 401 K plan with 3% employer match at one year of services 
• PAID TIME OFF (PTO) accrual -  
• PTO Donation 
• Growth and Development Opportunities 
• Employee Referral Program 
• Scheduled pay increases 
• Employee Assistance Program 
• Mileage reimbursement 
• T-Mobile, Verizon, Dell, and other National Brand Discounts 
• TapCheck- access to 50% of your pay before payday.  
• PAID training and orientation.  

What You Get To Do:   

The Quality Assurance Coordinator (QA) is responsible to ensure all programs are in compliance with state regulations and meet Dungarvin standards of quality.  The Quality Assurance Coordinator (QA) must be aggressive in finding problems that are or could be a licensing issue.  This position works collaboratively with the State Director, Area Directors, Area Managers and other program employees to identify problems, develops plans for correction, and assure that plans are fully implemented.  The Quality Assurance Coordinator (QA), will closely monitor the completion of corrective actions to ensure timely completion by program management.

• Assess sites for quality assurance concerns as scheduled or upon request.
• Conduct ongoing monitoring of sites and follow-up with sites.
• Track, review and follow-up on abuse, neglect, and exploitation investigations.
• Analyze data from electronic and paper-based systems to inform the management team of quality issues related to service delivery.
• Provide in-the-moment training to staff when issues are observed.
• Provide support to the management team in responding to Requests for Proposals.
• Work closely with recruitment, training and retention leaders to inform the effectiveness of their efforts.
• Work with the management team to identify and train QA reviewers where needed.
• Work with the management team to develop, communicate, implement and provide feedback regarding prioritized QA goals.  
• Provide leadership with policies, systems, and initiatives.
• Assist in quality assessment, intervention and enhancement of services and supports.
• Ensure the programs meet applicable licensure and certification requirements.
• Participate in Safety Committee.
• Represent the state on related national task forces dedicated to quality assurance.
• Work cooperatively with internal and external contacts to ensure services are provided in a timely manner, on a basis of quality according to organizational standards, contractual requirements and regulatory guidelines.
• Monitor and audit assigned employee timecards in accordance with payroll deadlines.  Authorize overtime and mileage expenses for employees within assigned budgets.  Approve timecards while assuring accuracy of pay and benefit category.
• Implementation of all organizational policies and procedures.
• Act as a role model for the organization’s values, mission, and philosophy.
• Represent the organization in a positive, professional, and responsible manner to staff, other professionals, and the community.

Who We Are: 

At Dungarvin, we're all about making a positive impact in people's lives. We help individuals with different abilities, like intellectual disabilities, developmental disabilities, physical disabilities, autism, and mental health conditions, in a variety of programs with a focus on providing a person-centered approach. We're all about personal care and support, encouraging our clients to chase their dreams, while our team provides the help, they need to make important choices and get the care they deserve.

What Makes You A Great Fit:  

• Bachelor's degree in a relevant field, such as healthcare, social work, or psychology
• Minimum of 3 years of experience working in the Human Services field
• Preferred- at least two years of experience in quality assurance
• Strong analytical skills, with the ability to build, review, and interpret complex data
• Excellent communication and interpersonal skills
• Knowledge of regulatory requirements related to IDD Supports, such as HIPAA, Licensing Requirements, and Person-Centered Service Provision
• A successful background clearance is required as part of the onboarding/employment process 

At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Dungarvin is an affirmative action and equal opportunity employer.

All your information will be kept confidential according to EEO guidelines.

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