The Role
Performs software quality assurance and system testing for Medicaid enrollment, eligibility, claims, and related systems. Develops test plans, cases, scripts, and automation; conducts smoke, integration, regression, usability, security, and end-to-end testing. Reviews vendor test plans and results, manages defects, evaluates solutions, enforces testing governance, and communicates issues and outcomes to technical teams and leadership. Supports both Agile and waterfall SDLC projects.
Summary Generated by Built In
The South Carolina Department of Health & Human Services (SCDHHS) is the State Medicaid
Agency for South Carolina. The Medicaid Management Information System (MMIS)
Replacement and Member Management Replacement Systems projects are the largest
Information Technology projects the State will undergo in collaboration with the SCDHHS
Project Management Office (PMO). The PMO is responsible for staffing all SCDHHS projects
as well as establishing and monitoring IT related governance and standards, which are
followed by all enterprise project teams.
The Quality Assurance Analyst will be assigned to projects for the South Carolina Department
of Health and Human Services (SCDHHS), the Medicaid Agency for SC.
Candidates who enjoy working on complex, change-oriented projects will find this position
attractive.
WHY IS THIS POSITION OPEN (new role, increased work load, new dept., resignation,
promotion)?
This is a new position, due to increased workload.
SCOPE OF THE PROJECT:
SCDHHS is seeking a Quality Assurance Analyst to assist with implement small to
large projects.
POSITION:
Quality Assurance Analyst - Advanced
PRE-EMPLOYMENT CHECKS?
State mandatory - Criminal, Credit and E-Verify background checks
Objectives to Be Fulfilled by Candidate:
This position is for a Quality Assurance resource on the Systems Applications
Integration and Development team and serves as a system testing specialist on SC
DHHS enrollment and eligibility systems, to include document management and
workflows. Serves as a technical resource for agency projects, regarding Medicaid
enrollment, eligibility, and claims processing and their related sub-systems. Uses
expertise to evaluate proposed and implemented solutions as well as recommend
improvements.
• Develop test plans, QA and/or User Acceptance Testing processes and test
cases for product management and software development teams.
Design and support user interface testing application and regression testing software.
Test software applications for reliability and stability.
Implement testing programs to perform quality assurance on technical applications
including negative testing and usability.
Perform Smoke test, System Integration Test and End to End test on various
systems/Applications.
-Proactively identifies issues, and action items leading to possible solutions by planned
due date or report impediments to finding a timely solution and coordinate with
leadership and technical resources at all levels.
• Participate in projects to perform quality assessments that expose security
flaws, reveal defects and identify areas of optimization.
Define, implement, and evangelize best practices, processes, and policies which are
established internally and by applying industry best practices.
Ensure projects adhere to software testing governance policies, best practices and
guidelines and recommend improvements.
Maintain database with product defects, user reviews, survey information and
functional improvements.
Coordinate with product development teams and software engineers to recommend
solutions to maximize performance and efficiency.
- Advises on best practices regarding industry standards. Maintains issues in
defect database and participates in collaborative efforts to resolve and coordinate with
leadership and technical resources at all levels.
• Perform reviews, walkthroughs, or inspections and adhere to established
governance standards.
Provides oversight/approval of vendor unit/system integrated test plans and test results.
Provide guidance on the preparation/review of test plans.
Provide guidance on the preparation/review of test scripts/scenarios.
Preparation/review of test reports.
Checking progress against targets, report as necessary and take action to resolve
exceptions.
- Collaborates with internal stakeholders and technicians at all levels; document
feedback and reports of testing outcomes to management. Work with architects,
technicians, and management on project testing and complete assigned tasks in a
timely fashion.
REQUIRED SKILLS (RANK IN ORDER OF
IMPORTANCE):
-5+ years’ experience in Quality Assurance &
Quality Control.
-5+ years translating business requirements or
policy documentation into test cases and
scenarios; building test cases and scenarios
into test systems.
-3+ years’ experience in Sahi Pro/Selenium
Automation Framework.
-Design and Develop Test Automation Scripts
using Test Automation Guidelines.
-Working knowledge of ONE of the
following: Spice, TPI, TMMI, CMMI OPF,
OPD and PPQA process areas.
-Direct hands on experience with formal test
design techniques like Equivalence Class
Partitioning and Pairwise Analysis.
PREFERRED SKILLS (RANK IN ORDER OF
IMPORTANCE):
Preferred Skills:
-5+ years large enterprise or e-business
systems experience.
-3 years Medicaid or healthcare experience;
Deep knowledge of healthcare operations
(preferably Medicaid), business processes.
-Experience with X.12 Standards and HIPPA
EDI Transactions.
-Proficient in Atlassian tool suite including
JIRA and Confluence.
-Prior experience working in a standard
SDLC (waterfall methodology) & in an
AGILE delivery.
-Experience with test design tools like PICT
or equivalent orthogonal based tools.
REQUIRED EDUCATION:
Bachelor’s degree in a technical, business, or
healthcare field. Or 5+ years of equivalent
experience in Quality Assurance.
ADDITIONAL SKILLS/DUTIES:
-Superb written and oral communications
skills, including the ability to write
requirements and Use Cases. Very Strong
proficiency in English is required.
-Document and support development of test
scenarios/cases and the execution of testing
activities.
-Should be able to communicate and publish
status reports of all open issues and gaps
found during test phase and articulate the
details to the Development teams.
Requirements
COMPANY / DEPARTMENT CULTURE:
The South Carolina Department of Health & Human Services (SCDHHS) is the State Medicaid Agency for South Carolina. The Medicaid Management Information System (MMIS) Replacement and Member Management Replacement Systems projects are the largest Information Technology projects the State will undergo in collaboration with the SCDHHS Project Management Office (PMO). The PMO is responsible for staffing all SCDHHS projects as well as establishing and monitoring IT related governance and standards, which are followed by all enterprise project teams.
The Quality Assurance Analyst will be assigned to projects for the South Carolina Department of Health and Human Services (SCDHHS), the Medicaid Agency for SC.
Candidates who enjoy working on complex, change-oriented projects will find this position attractive.
Objectives to Be Fulfilled by Candidate:
This position is for a Quality Assurance resource on the Systems Applications Integration and Development team and serves as a system testing specialist on SC DHHS enrollment and eligibility systems, to include document management and workflows. Serves as a technical resource for agency projects, regarding Medicaid enrollment, eligibility, and claims processing and their related sub-systems. Uses expertise to evaluate proposed and implemented solutions as well as recommend improvements.
• Develop test plans, QA and/or User Acceptance Testing processes and test cases for product management and software development teams.
Design and support user interface testing application and regression testing software.
Test software applications for reliability and stability.
Implement testing programs to perform quality assurance on technical applications including negative testing and usability.
Perform Smoke test, System Integration Test and End to End test on various systems/Applications.
-Proactively identifies issues, and action items leading to possible solutions by planned due date or report impediments to finding a timely solution and coordinate with leadership and technical resources at all levels.
• Participate in projects to perform quality assessments that expose security flaws, reveal defects and identify areas of optimization.
Define, implement, and evangelize best practices, processes, and policies which are established internally and by applying industry best practices.
Ensure projects adhere to software testing governance policies, best practices and guidelines and recommend improvements.
Maintain database with product defects, user reviews, survey information and functional improvements.
Coordinate with product development teams and software engineers to recommend solutions to maximize performance and efficiency.
- Advises on best practices regarding industry standards. Maintains issues in defect database and participates in collaborative efforts to resolve and coordinate with leadership and technical resources at all levels.
• Perform reviews, walkthroughs, or inspections and adhere to established governance standards.
Provides oversight/approval of vendor unit/system integrated test plans and test results.
Provide guidance on the preparation/review of test plans.
Provide guidance on the preparation/review of test scripts/scenarios.
Preparation/review of test reports.
Checking progress against targets, report as necessary and take action to resolve exceptions.
- Collaborates with internal stakeholders and technicians at all levels; document feedback and reports of testing outcomes to management. Work with architects, technicians, and management on project testing and complete assigned tasks in a timely fashion.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
-5+ years’ experience in Quality Assurance & Quality Control.
-5+ years translating business requirements or policy documentation into test cases and scenarios; building test cases and scenarios into test systems.
-3+ years’ experience in Sahi Pro/Selenium Automation Framework.
-Design and Develop Test Automation Scripts using Test Automation Guidelines.
-Working knowledge of ONE of the following: Spice, TPI, TMMI, CMMI OPF, OPD and PPQA process areas.
-Direct hands on experience with formal test design techniques like Equivalence Class Partitioning and Pairwise Analysis.
-Experience with test design tools like PICT or equivalent orthogonal based tools.
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
Preferred Skills:
-5+ years large enterprise or e-business systems experience.
-3 years Medicaid or healthcare experience; Deep knowledge of healthcare operations (preferably Medicaid), business processes.
-Experience with X.12 Standards and HIPPA EDI Transactions.
-Proficient in Atlassian tool suite including JIRA and Confluence.
-Prior experience working in a standard SDLC (waterfall methodology) & in an AGILE delivery.
REQUIRED EDUCATION:
Bachelor’s degree in a technical, business, or healthcare field. Or 5+ years of equivalent experience in Quality Assurance. ADDITIONAL SKILLS/DUTIES:
-Superb written and oral communications skills, including the ability to write requirements and Use Cases. Very Strong proficiency in English is required.
-Document and support development of test scenarios/cases and the execution of testing activities.
-Should be able to communicate and publish status reports of all open issues and gaps found during test phase and articulate the details to the Development teams.
Skills Required
- At least 5 years of Quality Assurance and Quality Control experience
- At least 5 years translating business requirements or policy documentation into test cases and scenarios
- At least 5 years building test cases and scenarios into test systems
- At least 3 years of experience with Sahi Pro or Selenium Automation Framework
- Ability to design and develop test automation scripts using test automation guidelines
- Working knowledge of one of Spice, TPI, TMMI, CMMI OPF, OPD, or PPQA process areas
- Hands-on experience with formal test design techniques such as Equivalence Class Partitioning and Pairwise Analysis
- Bachelor’s degree in a technical, business, or healthcare field, or 5+ years of equivalent QA experience
- At least 5 years of large enterprise or e-business systems experience
- At least 3 years of Medicaid or healthcare experience and knowledge of healthcare operations
- Experience with X12 standards and HIPAA EDI transactions
- Proficiency with the Atlassian tool suite, including JIRA and Confluence
- Experience with waterfall and Agile SDLC delivery
- Experience with PICT or equivalent orthogonal-based test design tools
- Strong written and oral communication skills, including requirements and use case writing
- Very strong English proficiency
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The Company
What We Do
Novalink Solutions LLC is a global consulting, engineering, and AI product development company specializing in information technology and telecommunications. They provide AI-powered products, automation platforms, intelligent workflow systems, IT consulting, managed engineering, and staff augmentation services.
