We’re looking for motivated, engaged people to help make everyone’s journeys better.
Main Duties and Responsibilities:
• Monitors quality improvement projects
• Audits implementation of quality system for effectiveness by verifying operation activities to Gate Gourmet, Customer and Regulatory specification
• Monitors corrective action system
• In conjunction with the QA Manager and QA Supervisor, educates (trains) unit staff and managers in quality related issues
• Plays a key role in developing a comprehensive quality program
• In conjunction with the QA Manager and QA Supervisor, implements the quality system detailed in the quality manual
• Champions the total quality improvement efforts and initiates problem solving efforts and assures implementation
• Drives prevention vs. detection of defects
• Coordinates actions to prevent the occurrences of nonconformities
• Maintains customer compliance resolution
• Responsible for the maintenance of key performance metrics for the Quality organization
• Controls Food safety and Quality of processing and manufacturing within the business
• Supports customer audits, government audits to meet compliance
• Verifies and ensures company policies and procedures are followed
• Ensures quality specifications and requirements are followed and met
• Develops Standard Operating Procedures
• Responsible for safety, quality and compliance to customer specification
• Trains and monitors employees on proper work procedures to ensure maximum productivity and security with minimum labor and costs
• Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions
Qualifications
Education:
• College degree in related discipline and knowledge of Food Safety, HACCP and/or Quality Management
Work Experience:
• Minimum 1 year experience in Food safety control practices (GMP's, SOP's, and HACCP) and quality program control required
• Minimum 2 years experience working in a high volume, manufacturing, food production, restaurant or catering environment or equivalent experience in the related field preferred
• Experience working in the airline industry would be an asset
Job Skills:
Minimum skill requirements:
• Intermediate level Microsoft office tool skills (Excel, Word)
• Knowledge of quality auditing, inspection methods
• Detail oriented
• Strong organizational skills, able to prioritize responsibilities and multi-task
• Strong interpersonal skills, interact well with multiple departments as required
• Able to work with little supervision
• Excellent reading, writing, and oral communication skills
Preferred skills:
• Excellent analytical skills
• Basic statistics calculation, and/or mathematical comprehension
• Project management skills
• Knowledge of Public Health regulations
• HACCP certified and/or Food Safety training a plus
• Basic lean, six sigma knowledge, and/or continuous improvement understanding a plus
If you want to be part of a team that helps make travel and culinary memories, join us!
What We Do
gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents
