Public Safety Dispatcher

Job Description:

The Public Safety Dispatcher, under general supervision and according to established policies and procedures, provides a safe and secure environment for all persons on premises by providing security related communication, documentation, and security systems monitoring along with security officer dispatch services.

Essential Functions

• Promotes the mission, vision, and values of Intermountain Health, and abides by service behavior standards.
• Communicates and dispatches Security Officers to needed locations, monitors radio activity, and works with hospital operators to dispatch security personnel to the appropriate locations.
• Maintains awareness of the environment and observes potential security risks, taking appropriate action to prevent or suppress activity which poses a safety hazard to persons and/or property.
• Assist patients, guests, and staff by providing general information, access control, and checking badges and passes to prevent unauthorized entry. Also checks packages being brought into or removed from the hospital.
• Performs public service duties such as escorting patients, guests, or employees; assisting people locked out of vehicles or rooms; opening or locking doors; and providing battery boosts.
• Patrols parking and campus for safety hazards, prepare reports documenting all parking violations, safety hazards, repair requests, and the like.
• Monitors security and fire equipment such as alarms, surveillance video, and the like. Acts as a system administrator for the facility access control system, adding, changing, or removing access as needed, and initiating lockdown procedures when required.
• Maintains knowledge of safety and emergency preparedness plans and response, including performing roof clearance assessments prior to helicopter arrival and assessing hospital rooms for hazards for patients with suicidal or behavioral concerns.

Skills

• Verbal and written communication skills to compose complete, coherent, and concise reports.
• Analytical and observational ability to recognize suspicious behavior, criminal activity, and potential safety hazards.
• Ability to communicate effectively and diplomatically within a multi-functional team in a fast-paced environment.
• Strong organizational skills and attention to detail.

Minimum Qualifications

• High school diploma or equivalent
• Valid MT Driver’s License (or ability to obtain MT DL within 3 months of hire), proof of Insurability
• BLS certification (or ability to obtain within 3 months of hire – offered at site)
• Montana Security Officer’s License (or ability to obtain within 120 days of hire)
• Demonstrated experience with basic computer programs including Word, Excel, and Power Point.
• Ability to work nights and/or weekends is required for identified positions
• Ability to successfully function in a fast paced, service-oriented environment.
• Strong organizational skills and attention to detail.
• Regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts is required
• Ability to work nights and/or weekends is required for identified positions
• Ability to successfully function in a fast paced, service-oriented environment.

Preferred Qualifications

• Bachelor’s degree in criminal justice, security administration or related area with participation in security or law enforcement through an internship or volunteer work such as police reserve program
• Experience in hospital security dispatch and/or public law enforcement dispatch.

Physical Requirements:

Physical Requirements

• Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• Verbal and written communication skills to compose complete, coherent, and concise reports.
• Analytical and observational ability to recognize suspicious behavior, criminal activity, and potential safety hazards.
• Ability to communicate effectively and diplomatically within a multi-functional team in a fast-paced environment.

Location:

Intermountain Health St Vincent Regional Hospital

Work City:

Billings

Work State:

Montana

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$17.85 - $24.26

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.